Amazon Connect Developer

Page Mechanical Group, Inc.; Woodlawn (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

Page Mechanical Group, Inc. in Woodlawn, MD seeks a specialist fluent in AWS Connect design and development to partner with stakeholders and deliver enterprise solutions leveraging industry processes and best practices.

You will design and implement AWS Connect workflows, gather requirements, and develop in ServiceNow, Lambda, Lex, and related AWS services to support client processes and improve operations.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Engineering, or related field.
• 7+ years of experience working with large enterprise frameworks.
• 7+ years of hands-on experience with the AWS Cloud platform.
• 3+ years of hands-on experience with Amazon Connect.
• 3+ years of development experience using Node.js, Python or Java.
• 3+ years of experience designing call routing and messaging.

Responsibilities

• Design, develop, and implement AWS Connect processes and related configurations to support client processes.
• Provide recommendations for enhancing existing operations and for updates or modifications.
• Support and enhance existing processes based on new requirements or upgrades.
• Facilitate requirements gathering; review and document requirements.
• Design and develop solutions within the ServiceNow environment.
• Perform all other duties as assigned or directed.

Skills

Public Trust clearance

On-site Woodlawn MD

AWS Cloud

AWS Connect

IVR/ACD/skill-based routing

Live chat

Process flow documentation

Lambda/Lex/NLP

Kinesis/Glu e/VPC/SNS/AppSync

Communication skills

Education

Bachelor's degree in Computer Science, Mathematics, Engineering or related field

7+ years in enterprise frameworks

7+ years AWS experience

Tools

AWS

AWS Connect

Job description

Overview

The successful candidate will have fluency in AWS Connect design and development principles and will work with stakeholders to develop enterprise business solutions that leverage industry processes and bestpractices.

Responsibilities

• Design, develop, and implement AWS Connect processes, including new or modified applications,forms, workflows,policies,actions,accesscontrols,interfaces,andanyotherconfigurations requiredtosupportclientprocesses
• Providerecommendationsforenhancingexistingoperationsandfornewupdatesormodifications
• Supportandenhanceexistingprocessesbasedonnewrequirementsorupgrades
• Facilitaterequirementsgathering;reviewanddocumentrequirements
• DesignanddevelopsolutionswithintheserviceNowenvironment
• Performallotherdutiesasassignedordirected

Basic Qualifications

Bachelor'sdegreeinComputerScience,Mathematics,Engineering,orarelatedfield

7yearsofexperienceworkingwithlargeenterprisframeworks

7yearsofhands-onexperiencewiththeAWSCloudplatform

3yearsofhands-onexperiencewithAmazonConnect

3yearsofdevelopmentexperiencUsingNode.js,Python,orJava

3yearsofexperiencedesigningcallroutingandmessaging

Excellentinterpersonalandcommunicationskills

Required Skills

• MustbeabletoobtainandmaintainaPublicTrustclearance
• Mustbewillingtoworkon-siteinWoodlawn,MDfivedaysaweek
• Master's degree with 10+ years of experience, Bachelor's degree with 12+ years of experience, or18+yearsofexperienceinlieuofadegree
• SolidAWSCloudandAWSConnectdeveloperexperience
• Extensive experience and knowledge of IVR, Automatic Call Distribution (ACD), skill-based routing, and live chat
• Experiencecreatingprocessflowdocumentation
• Experience with Lambda, Lex conversational bots/NLP, Kinesis Streams, Glue, VPC, SNS, AppSync,EventBridge,KinesisFirehose,DynamoDBStreams,ServiceCatalog,andKinesisDataAnalytics
• Strongverbalandwrittencommunicationskills

Desired Skills

• Adeptatworkingindependentlyaswellasitteamenvironment
• Demonstrated experience delivering technology solutions in a fast-paced, deadline-drivenenterpriseenvironment
• Excellent understanding of change management, testing requirements, techniques, and tools toensurehighavailabilityofsystems
• Priorfederalgovernmentexperience
• Self-starterandhighlymotivatedindividualwhoadapstoadynamicworkenvironment
• Strongattentiontodetailwiththeabilitytooperateeffectivelyacrossmultiplepriorities