Amazon Connect Developer (ACD Developer)

Zoho; Baltimore (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Zoho is seeking an experienced Amazon Connect Developer in Baltimore to design, develop, and deploy sophisticated contact-center solutions using AWS services.

You will implement IVR, ACD, and skill-based routing, build workflows with Lambda, Lex, and DynamoDB, and collaborate with teams to meet requirements.

Qualifications

• 7+ years of AWS Cloud experience.
• 3+ years of hands-on Amazon Connect experience.
• 3+ years with Node.js, Python, or Java.
• Experience with IVR, ACD, skill-based routing, and Live Chat.
• Strong experience with AWS Lambda, Lex, Kinesis, DynamoDB, EventBridge, SNS, VPC, and Glue.

Responsibilities

• Design, develop, implement, and enhance Amazon Connect solutions, including IVR and call-routing workflows.
• Configure skill-based routing and messaging for contact centers.
• Collaborate with stakeholders to translate requirements into AWS deployments.

Skills

AWS Cloud

Amazon Connect

Node.js

Python

Java

IVR

ACD

Live Chat

AWS Lambda

Lex

Kinesis

DynamoDB

EventBridge

SNS

VPC

Glue

Education

Bachelor's + 12 years

Master's + 10 years

18+ years in lieu of degree

Tools

AWS Cloud

Amazon Connect

Node.js

Python

Java

IVR

ACD

Live Chat

AWS Lambda

Lex

Kinesis

DynamoDB

EventBridge

SNS

VPC

Glue

Job description

Amazon Connect Developer (ACD Developer)

Baltimore, United States

Job Title: Amazon Connect Developer

Location: WL, MD - Local candidates only

Work Arrangement: Onsite, 5 days/week

Interview: Virtual

Clearance: Must be able to obtain/maintain Public Trust

Job Description: Seeking an experienced Amazon Connect Developer with strong AWS Cloud and contact-center development experience. The candidate will design, develop, implement, and enhance Amazon Connect solutions, including IVR, ACD, skill-based routing, messaging, and call-routing workflows.

Required Skills:

• 7+ years of AWS Cloud experience
• 3+ years of hands-onAmazon Connectexperience
• 3+ years withNode.js, Python, or Java
• Experience with IVR, ACD, skill-based routing, and Live Chat
• Strong experience withAWS Lambda, Lex, Kinesis, DynamoDB, EventBridge, SNS, VPC, and Glue

Requirements

• Experience with ServiceNow
• Strong communication and requirements-gathering skills
• Bachelor's + 12 years, Master's + 10 years, or 18+ years in lieu of degree
• Prior Federal Government experience is a plus