Senior AWS Connect Engineer (Remote)

Modivcare; Denver, Northern (CO, KY); Hybrid; USD 103,000 - 139,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance & AD&D

Voluntary Life Insurance (Employee/Sp.

Health Care and Dependent Care FSAs

Pre-Tax and Post-Tax Commuter and PARK

401(k) Retirement Savings Plan with 회사

Paid Time Off

Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Senior AWS Connect Engineer to own the health and evolution of the IVA and its contact-center capabilities in Denver or remote within the US. You will design, implement, and operate Amazon Connect flows, Lambda integrations, and related AWS services to deliver reliable, scalable customer journeys.

The role requires hands-on experience with Amazon Connect, Lambda, and serverless stacks, plus the ability to collaborate with product, ops, and security teams.

Qualifications

• 7+ years of software, cloud, contact-center, or platform engineering experience.
• Hands-on experience building and maintaining Amazon Connect contact flows and integrating Connect with AWS Lambda and external systems.
• Experience with serverless languages such as Node/Javascript and with AWS IAM, CloudWatch, APIs.

Responsibilities

• Own the design, configuration, maintenance, and enhancement of Amazon Connect capabilities supporting the IVA and related voice/digital journeys.
• Develop integrations between Amazon Connect, IVA, and enterprise systems using AWS Lambda, APIs, and event-driven patterns.
• Troubleshoot production issues across flows, bot behavior, Lambda functions, APIs, data dependencies, and telephony components; drive root-cause analysis and durable remediation.
• Improve observability with logging, dashboards, alerts, and operational measures for IVA availability and customer experience; apply security controls.
• Create and maintain technical documentation, runbooks, architecture diagrams, and operational knowledge for a durable internal capability.
• Evaluate new Amazon Connect and AWS capabilities and propose adoption where it provides measurable benefits.

Skills

Amazon Connect

Node.js/JavaScript

AWS Lambda

AWS CloudWatch

REST APIs

Security best practices

Incident management

Tools

AWS IAM

API Gateway

S3

DynamoDB

EventBridge/SNS/SQS

Job description

Modivcare is seeking a Senior AWS Connect Engineer to own the health and evolution of the IVA and its contact-center capabilities in Denver or remote within the US. You will design, implement, and operate Amazon Connect flows, Lambda integrations, and related AWS services to deliver reliable, scalable customer journeys.

The role requires hands-on experience with Amazon Connect, Lambda, and serverless stacks, plus the ability to collaborate with product, ops, and security teams.