Senior AWS Amazon Connect Engineer (Remote)
ManpowerGroup
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Benefits offered by this job
Job summary
ManpowerGroup is seeking a Lead AWS Amazon Connect Engineer to own the design, implementation, integration, and production support of enterprise contact-center solutions. This role requires deep hands-on Amazon Connect and AWS expertise, with the ability to translate business requirements into secure, scalable solutions.
Remote work supporting EST business hours, compensation $70-$75/hr on a W2 basis. You will lead the implementation, optimization, and troubleshooting of complex contact-center
Qualifications
- 8+ years of software engineering experience with 6-8+ years hands-on Amazon Connect development.
- Experience owning enterprise-scale Amazon Connect environments, including leading projects from solution definition through production deployment.
- Strong hands-on expertise in Amazon Connect, including contact center configuration, call flows, routing, and advanced voice capabilities.
- Hands-on experience with Amazon Connect outbound campaigns and progressive dialing, including implementation and operational support.
- Strong knowledge of AWS services (Lambda, S3, DynamoDB, CloudWatch, API Gateway, IAM, KMS) and serverless/event-driven architecture patterns.
- Experience designing integrations between Amazon Connect, Salesforce or other enterprise CRM platforms, and enterprise applications using REST APIs and event-driven patterns.
Responsibilities
- Serve as the lead technical resource for the enterprise Amazon Connect platform supporting 600+ users.
- Own the design, implementation, enhancement, and production support of enterprise Amazon Connect solutions.
- Design and optimize contact center call flows, routing, inbound/outbound calling, and advanced voice capabilities.
- Own outbound campaigns and progressive dialer solutions, including integration and operational support.
- Design and support integrations between Amazon Connect, AWS services, Salesforce/CRM, APIs, and other enterprise platforms.
- Drive scalability, reliability, security, monitoring, and performance optimization across the Amazon Connect platform.
- Lead complex troubleshooting, root-cause analysis, technical design reviews, and engineering best practices, while providing technical guidance to the broader team.
- Build Proofs of Concept (POCs) and provide technical recommendations to support future platform growth.
Skills
Tools
Job description
ManpowerGroup is seeking a Lead AWS Amazon Connect Engineer to own the design, implementation, integration, and production support of enterprise contact-center solutions. This role requires deep hands-on Amazon Connect and AWS expertise, with the ability to translate business requirements into secure, scalable solutions.
Remote work supporting EST business hours, compensation $70-$75/hr on a W2 basis. You will lead the implementation, optimization, and troubleshooting of complex contact-center
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