Senior AVP - Auto Lending Ops & Customer Experience

Presidential Bank; Frederick (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Presidential Bank in Frederick, Maryland, seeks an AVP, Operations and Customer Experience for the Auto Lending Department. This role focuses on daily operations, team leadership, and ensuring compliance with regulatory requirements.

The ideal candidate should have a Bachelor's degree in business or Finance, along with over 4 years of experience in consumer lending and 1-3 years in a supervisory role. Strong analytical and communication skills are essential for success in this position.

Qualifications

• 4+ years of experience in consumer lending, loan operations, or customer service.
• 1–3 years of supervisory or leadership experience.
• Knowledge of loan documentation and funding processes.

Responsibilities

• Supervise, coach, and develop customer service and loan funding team.
• Ensure adherence to all applicable regulations and internal policies.
• Track and report key performance metrics and identify process improvements.

Skills

Consumer lending knowledge

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree in business or Finance

Job description

Presidential Bank in Frederick, Maryland, seeks an AVP, Operations and Customer Experience for the Auto Lending Department. This role focuses on daily operations, team leadership, and ensuring compliance with regulatory requirements.

The ideal candidate should have a Bachelor's degree in business or Finance, along with over 4 years of experience in consumer lending and 1-3 years in a supervisory role. Strong analytical and communication skills are essential for success in this position.