Senior Avaya Architect – Hybrid/On-Call

Software Resources

Orlando (FL)

Hybrid

USD 83,000 - 152,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

401(k) with company match

Short-term disability

Life insurance with AD&D

Job summary

SRI Resources is seeking an experienced Telecommunications Architect/Engineer for a long-term contract in Orlando, FL. You will manage an on-prem Avaya environment, including SIP, VoIP, and media gateways, with a 50/50 remote/on-site schedule and on-call rotation.

The role requires senior-level troubleshooting, system upgrades, and cross-team collaboration to maintain reliability and performance. On-site duties and strong documentation are essential for success.

Qualifications

Experience with large, distributed Avaya environments.
Proficient in Avaya Aura Communication Manager, System Manager, and Session Manager.
Proven ability to troubleshoot SIP signaling, voice quality, and network issues.
Strong knowledge of enterprise networking, VLANs, QoS, DNS, DHCP, routing and firewalls.

Responsibilities

Install, configure, and support on-prem Avaya Aura servers and applications.
Troubleshoot voice, SIP, server, gateway, and network issues.
Plan upgrades, patches, migrations, and maintenance activities.
Troubleshoot SIP signaling, RTP/media, call routing, and endpoint registration.
Support Avaya media gateways, VoIP endpoints, and carrier connectivity.
Analyze recurring issues and perform root-cause analysis.
Provide advanced technical guidance to team members.
Collaborate with network, server, security, carrier, and vendor teams to resolve issues.
Maintain system documentation and diagrams.
Assist with architecture, capacity planning, disaster recovery, and modernization efforts.