Telecommunications Architect / Engineer

Software Resources; Orlando (FL); Hybrid; USD 83.000 - 152.000; Vollzeit

Benefits dieser Stelle

Medical coverage

401(k) with company match

Short-term disability

Life insurance with AD&D

Zusammenfassung

SRI Resources is seeking an experienced Telecommunications Architect/Engineer for a long-term contract in Orlando, FL. You will manage an on-prem Avaya environment, including SIP, VoIP, and media gateways, with a 50/50 remote/on-site schedule and on-call rotation.

The role requires senior-level troubleshooting, system upgrades, and cross-team collaboration to maintain reliability and performance. On-site duties and strong documentation are essential for success.

Qualifikationen

• Experience with large, distributed Avaya environments.
• Proficient in Avaya Aura Communication Manager, System Manager, and Session Manager.
• Proven ability to troubleshoot SIP signaling, voice quality, and network issues.
• Strong knowledge of enterprise networking, VLANs, QoS, DNS, DHCP, routing and firewalls.

Aufgaben

• Install, configure, and support on-prem Avaya Aura servers and applications.
• Troubleshoot voice, SIP, server, gateway, and network issues.
• Plan upgrades, patches, migrations, and maintenance activities.
• Troubleshoot SIP signaling, RTP/media, call routing, and endpoint registration.
• Support Avaya media gateways, VoIP endpoints, and carrier connectivity.
• Analyze recurring issues and perform root-cause analysis.
• Provide advanced technical guidance to team members.
• Collaborate with network, server, security, carrier, and vendor teams to resolve issues.
• Maintain system documentation and diagrams.
• Assist with architecture, capacity planning, disaster recovery, and modernization efforts.

Kenntnisse

Avaya Aura CM

Avaya System Manager

SIP Trunking

VoIP Telephony

Troubleshooting

Networking TCP/IP

Tools

VMware

Linux

G450 Gateway

G650 Gateway

SIP/VoIP Tools

Jobbeschreibung

SRI Resources has an immediate, long term contract job opportunity for a Telecommunications Architect / Engineer with a major organization in Orlando, FL. Seeking an experienced Telecommunications Architect / Engineer to provide senior-level engineering, administration, troubleshooting, and support for a large, distributed on-premises Avaya telecommunications environment. The environment includes VoIP, digital, and analog telephony, multiple core PBX systems, media gateways, SIP connectivity, messaging, call recording, workforce optimization, E911, and other integrated telecommunications applications.

This position is expected to operate on an approximately 50% remote / 50% on-site hybrid schedule. There will be an on-call rotation.

Candidates whose experience is primarily limited to phone installations, station programming, moves/adds/changes, help desk support, cloud-hosted phone systems, or endpoint support will not be a fit for this position.

Primary Responsibilities

• Install, configure, administer, troubleshoot, upgrade, and support on-premises Avaya Aura servers and applications.
• Troubleshoot complex voice, SIP, server, application, gateway, and network-related issues.
• Plan and perform system upgrades, patches, migrations, and maintenance activities.
• Troubleshoot SIP signaling, RTP/media, call routing, voice quality, trunking, endpoint registration, and interoperability issues.
• Support Avaya media gateways, analog and digital interfaces, VoIP endpoints, and carrier connectivity.
• Troubleshoot integrations between Avaya systems and third-party telecommunications applications.
• Perform root-cause analysis of recurring or complex system issues.
• Provide advanced technical support and guidance to other telecommunications team members.
• Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.
• Maintain technical documentation, system diagrams, configurations, and operating procedures.
• Assist with system architecture, capacity planning, disaster recovery, lifecycle planning, and telecommunications modernization efforts.

Required Skills and Experience

• Avaya Aura Communication Manager
• Avaya System Manager
• Avaya Session Manager
• Avaya Session Border Controller for Enterprise
• Avaya Aura Messaging
• Avaya Aura Application Enablement Services
• Avaya Call Management System
• Avaya G450 and G650 Media Gateways
• SIP trunking and enterprise VoIP
• Analog and digital telecommunications technologies
• Enterprise networking and TCP/IP
• VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls
• Linux-based server administration
• Virtual server environments
• SIP and RTP troubleshooting
• System logs, traces, packet captures, and diagnostic tools
• Application and server upgrades and migrations

Preferred Qualifications

• Extensive experience supporting large, distributed enterprise Avaya environments.
• Strong troubleshooting and root-cause analysis skills.
• Experience integrating telecommunications systems with third-party applications.
• Experience with VMware or similar virtualization platforms.
• Strong understanding of voice networking, SIP, Clients, gateways, carriers, and PSTN connectivity.
• Ability to independently manage complex technical issues and projects.
• Strong documentation and communication skills.
• Avaya, networking, VMware, Linux.

Work Arrangement

• Approximately 50% remote / 50% on-site / on-call
• On-site work will be required for team interaction, system implementations, hardware-related issues, troubleshooting, upgrades, maintenance, and other activities requiring physical access to telecommunications infrastructure.
• Some maintenance, upgrades, or critical incident response will require work outside normal business hours.

There is an on-call rotation.

About SRI Resources

SRI Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity. We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs.

As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.