Senior AV & Voice Systems Engineer — AI-Driven Collaboration

Moody; New York (NY); On-site; USD 99,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Job summary

Moody's is seeking an Audio Visual and Voice Systems Engineer to lead the rollout of new products and drive improvements across AV and voice platforms. You will design conference room AV solutions, digital signage, and real‑time communications environments, working across Moody's global locations.

You will own architecture and implementation, collaborate with Security, Real Estate, and Cyber teams, and travel for onsite commissions. A technical degree and MS Teams expertise are essential.

Qualifications

• Technical or undergraduate degree in a relevant field.
• MS Teams Admin certification (preferred); AVIXA CTS and CTS‑D certifications
• Demonstrable completion of MS Teams Learning courses
• Experience using ITSM tools for incident and service management

Responsibilities

• Design and engineer AV solutions for conference rooms, real estate projects, and digital signage.
• Lead technical solutions for MS Teams MTR, Miro, Trello, Nice InContact, Appspace, AudioCodes, and eFax.
• Own and drive AV and voice platform architecture, implementation, and optimization.
• Travel and perform onsite commissioning of new systems across Moody's global locations.
• Collaborate with Information Security to implement secure architectures beyond traditional network boundaries.
• Produce recurring analytics and usage reports, manage escalated incidents, reduce technical debt in legacy systems.
• Engage with vendors to understand product roadmaps and support voice-of-customer updates.

Skills

AV systems & infrastructure

AV design engineering

CAD drawings (AV designs)

MS Teams MTR & conference tech

SIP, VoIP, MPLS, AVoIP, SBCs, PRIs

DNS, AD, SCIM, SAML, SSO, VPN

AI concepts in workflows

Financial services & M&A exposure

Cross-functional collaboration

Education

Technical or undergraduate degree

MS Teams Admin certification (preferred)

AVIXA CTS/CTS-D certifications

MS Teams Learning courses

Experience with ITSM tools

Tools

MS Teams MTR

Appspace

AudioCodes & eFax

Nice InContact

CAD & documentation tools

Job description

Moody's is seeking an Audio Visual and Voice Systems Engineer to lead the rollout of new products and drive improvements across AV and voice platforms. You will design conference room AV solutions, digital signage, and real‑time communications environments, working across Moody's global locations.

You will own architecture and implementation, collaborate with Security, Real Estate, and Cyber teams, and travel for onsite commissions. A technical degree and MS Teams expertise are essential.