Systems Engineer

Moody; New York (NY); On-site; USD 99,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Job summary

Moody's is seeking an Audio Visual and Voice Systems Engineer to lead the rollout of new products and drive improvements across AV and voice platforms. You will design conference room AV solutions, digital signage, and real‑time communications environments, working across Moody's global locations.

You will own architecture and implementation, collaborate with Security, Real Estate, and Cyber teams, and travel for onsite commissions. A technical degree and MS Teams expertise are essential.

Qualifications

• Technical or undergraduate degree in a relevant field.
• MS Teams Admin certification (preferred); AVIXA CTS and CTS‑D certifications
• Demonstrable completion of MS Teams Learning courses
• Experience using ITSM tools for incident and service management

Responsibilities

• Design and engineer AV solutions for conference rooms, real estate projects, and digital signage.
• Lead technical solutions for MS Teams MTR, Miro, Trello, Nice InContact, Appspace, AudioCodes, and eFax.
• Own and drive AV and voice platform architecture, implementation, and optimization.
• Travel and perform onsite commissioning of new systems across Moody's global locations.
• Collaborate with Information Security to implement secure architectures beyond traditional network boundaries.
• Produce recurring analytics and usage reports, manage escalated incidents, reduce technical debt in legacy systems.
• Engage with vendors to understand product roadmaps and support voice-of-customer updates.

Skills

AV systems & infrastructure

AV design engineering

CAD drawings (AV designs)

MS Teams MTR & conference tech

SIP, VoIP, MPLS, AVoIP, SBCs, PRIs

DNS, AD, SCIM, SAML, SSO, VPN

AI concepts in workflows

Financial services & M&A exposure

Cross-functional collaboration

Education

Technical or undergraduate degree

MS Teams Admin certification (preferred)

AVIXA CTS/CTS-D certifications

MS Teams Learning courses

Experience with ITSM tools

Tools

MS Teams MTR

Appspace

AudioCodes & eFax

Nice InContact

CAD & documentation tools

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 5+ years in an engineering role, with a focus on AV systems and infrastructure
• Proven experience in AV design engineering, including implementation, build, and maintenance
• Strong understanding of AV design principles aligned with AVIXA standards, including the ability to author or contribute to CAD drawings for AV designs
• Hands‑on experience with MS Teams MTR and conference room AV technology, including familiarity with digital signage platforms such as Appspace
• Solid understanding of SIP, VoIP, MPLS, AVoIP, SBCs, PRIs, and related tools and protocols
• General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols (SAML, etc.), SSO platforms (OKTA/Entra), and VPN split tunneling
• Prior experience in financial services and M&A environments is a plus
• Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI‑powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Technical or undergraduate degree in a relevant field
• MS Teams Admin certification (preferred); AVIXA CTS and CTS‑D certifications
• Demonstrable completion of MS Teams Learning courses
• Experience using ITSM tools for incident and service management

Responsibilities

As an Audio Visual and Voice Systems Engineer, you will lead the rollout of new products and drive continuous improvements across Moody's AV and voice platforms.

• Design and engineer AV solutions for conference rooms, real estate projects, and digital signage platforms
• Lead technical solutions for environments including MS Teams MTR, Miro, Trello, Nice InContact, Appspace, AudioCodes, and eFax
• Own and drive AV and voice platform architecture, implementation, and optimization
• Travel and perform onsite commissioning of new systems across Moody's global locations
• Contribute to planning, assessment, and execution of digital initiatives within AV and voice domains, including performing peer reviews and serving as a technical escalation point
• Collaborate with Information Security to implement secure architectures beyond traditional network boundaries
• Produce recurring analytics and usage reports, manage escalated incidents, reduce technical debt in legacy systems, and engage with vendors to understand product roadmaps
• Support cross-functional collaboration with teams such as Cyber Security and Global Real Estate, regularly meeting with internal partners to gather feedback and implement voice‑of‑customer updates

About the Team

The Audio Visual and Voice Engineering team is a globally distributed group responsible for overseeing both the Voice and Audio Visual towers at Moody's. Our core mission is to design and deliver innovative services and solutions that align with these domains. We collaborate closely with a wide range of teams across Moody's, from Cyber Security to Global Real Estate. Our goal is to strike the right balance between innovation and stability, consistently delivering high‑quality solutions that meet the evolving needs of a modern workplace.

For US‑based roles only: the anticipated hiring base salary range for this position is$99,200.00-$143,900.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full‑time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail] . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.