Senior Functional Analyst - Audio Visual

Sysco Northeast Rdc; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sysco Northeast Rdc is seeking a Senior Audio Visual Engineer to design, implement, and support enterprise AV and conferencing systems across corporate offices globally. You will evaluate and implement new AV standards, lead projects, and provide expert-level support with Cisco Call Manager, Webex, Teams, and Crestron.

The role requires strong AV networking, agile mindset, and ability to collaborate with product owners, business partners, and cross-functional teams to deliver high-quality

Qualifications

• Bachelor’s degree in Computer Science or equivalent required.
• 5-8 years of experience in configuration of software packages or related areas.
• Strong knowledge of CI/CD practices.

Responsibilities

• Oversee operation and lifecycle management of AV equipment across conference rooms and collaboration spaces.
• Provide Tier 3 support for Cisco Call Manager, Webex, Teams, Crestron and other AV solutions.
• Evaluate emerging AV technologies and implement global standards and best practices.
• Lead AV-related projects including installations, upgrades, and integrations with internal stakeholders and vendors.
• Maintain documentation of AV systems and provide regular performance reports and opportunities for improvement.
• Mentor junior team members and lead SME efforts around product functionality.
• Collaborate with Product/Platform Owner and cross-functional teams to deliver timely, high-quality solutions.
• Lead domain analysis related to Mergers & Acquisitions & Foldouts.

Skills

Cisco Call Manager

Webex

Microsoft Teams

Crestron

AV-over-IP

Education

Bachelor’s Degree in Computer Science

Tools

Crestron hardware

AV networking hardware

Job description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs

JOB SUMMARY:

The Senior Audio Visual (AV) Engineer leads the design, implementation, and support of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have deep expertise in AV technologies, conferencing platforms, and infrastructure, with a strategic mindset to evaluate and implement new standards globally.

Collaborates with Product/Platform Owner, Business Partners and Product Team and Cross Functional Teams to deliver timely and with quality as per the specific need of stories. Supports user stories focused on configuring package software or performing other highly technical tasks for the agile team.

RESPONSIBILITIES:

• Oversee the operation, maintenance, and lifecycle management of all AV equipment and systems, including conference rooms, auditoriums, and collaboration spaces.
• Provide expert-level support for platforms including Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions. Provide Tier 3 support for AV issues, including diagnostics, root cause analysis, and resolution.
• Evaluate emerging AV technologies and recommend scalable solutions. Develop and implement global AV standards and best practices across all locations.
• Lead AV-related projects including new installations, upgrades, and integrations. Collaborate with internal stakeholders and external vendors to ensure successful delivery.
• Maintain detailed documentation of AV systems, configurations, and procedures. Provide regular reports on system performance, incidents, and improvement opportunities. Review required documentation to communicate information to deployment, maintenance, service and business teams
• Actively suggests solutions to drive down technical debt.
• Provides mentorship to junior FAs and BAs through Community of Practice and other informal forums.
• Lead functional analysis for the domain related to Mergers & Acquisitions & Foldouts
• Lead SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education:

• Bachelor’s Degree in Computer Science or equivalent for the specific roles responsibilities

Mandatory Experience:

• 5-8 years of experience in configuration of software packages or and application development is a nice to have, not required for a Sr Functional Analyst
• Strong knowledge of continuous integration / continuous delivery practices

Skills and Competencies:

• Expert knowledge of Cisco Call Manager, Webex, Microsoft Teams, Crestron, and AV-over-IP technologies.
• Strong understanding of AV networking, signal flow, and integration with IT infrastructure.
• Experience with global AV deployments and standardization.
• Relevant certifications (e.g., CTS, Crestron, Cisco, Microsoft) are a plus.
• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Ability to excel in a fast paced agile environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines
• Excellent communication skills to effectively manage key business stakeholder relationships, and where required – customer and supplier partnerships/relationships
• Highly proficient in teamwork and collaboration skills