Systems Engineer

Moody's Investors Service; New York (NY); On-site; USD 99,000 - 144,000; Full time

Job summary

Moody's Investors Service in New York seeks an Audio Visual and Voice Systems Engineer to design, implement, and optimize AV and voice platforms across Moody's global locations.

You will lead conference room AV projects, MS Teams MTR deployments, and digital signage integrations, collaborate with Cyber Security and Real Estate, and travel to client sites as needed.

Qualifications

• 5+ years in an engineering role, focused on AV systems and infrastructure.
• Experience in AV design engineering, including implementation and maintenance.
• CAD drawings for AV designs per AVIXA standards.

Responsibilities

• Lead rollout of new AV and voice products and drive improvements across Moody's platforms.
• Design and engineer AV solutions for conference rooms, real estate projects, and digital signage.
• Lead technical solutions for MS Teams MTR, Miro, Trello, Nice InContact, Appspace, and related tools.
• Own and drive AV/voice platform architecture, implementation, and optimization.
• Travel and perform onsite commissioning at Moody's global locations.
• Collaborate with Security to implement secure architectures beyond traditional networks.
• Produce analytics, manage incidents, reduce legacy tech debt, and engage vendors on roadmaps.
• Partner with Cyber Security and Global Real Estate; gather feedback and implement improvements.

Skills

AV design

AVIXA standards

MS Teams MTR

SIP/VoIP

DNS/AD/SSO

AI concepts

Vendor management

M&A experience

Cloud/Networking basics

Digital signage

Education

Technical degree

MS Teams Admin cert

AVIXA CTS/CTS-D

MS Teams Learning courses

ITSM tools knowledge

Tools

Appspace

AudioCodes

Nice InContact

eFax

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 5+ years in an engineering role, with a focus on AV systems and infrastructure
• Proven experience in AV design engineering, including implementation, build, and maintenance
• Strong understanding of AV design principles aligned with AVIXA standards, including the ability to author or contribute to CAD drawings for AV designs
• Hands-on experience with MS Teams MTR and conference room AV technology, including familiarity with digital signage platforms such as Appspace
• Solid understanding of SIP, VoIP, MPLS, AVoIP, SBCs, PRIs, and related tools and protocols
• General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols (SAML, etc.), SSO platforms (OKTA/Entra), and VPN split tunneling
• Prior experience in financial services and M&A environments is a plus
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Technical or undergraduate degree in a relevant field
• MS Teams Admin certification (preferred); AVIXA CTS and CTS-D certifications
• Demonstrable completion of MS Teams Learning courses
• Experience using ITSM tools for incident and service management

Responsibilities

As an Audio Visual and Voice Systems Engineer, you will lead the rollout of new products and drive continuous improvements across Moody's AV and voice platforms.

• Design and engineer AV solutions for conference rooms, real estate projects, and digital signage platforms
• Lead technical solutions for environments including MS Teams MTR, Miro, Trello, Nice InContact, Appspace, AudioCodes, and eFax
• Own and drive AV and voice platform architecture, implementation, and optimization
• Travel and perform onsite commissioning of new systems across Moody's global locations
• Contribute to planning, assessment, and execution of digital initiatives within AV and voice domains, including performing peer reviews and serving as a technical escalation point
• Collaborate with Information Security to implement secure architectures beyond traditional network boundaries
• Produce recurring analytics and usage reports, manage escalated incidents, reduce technical debt in legacy systems, and engage with vendors to understand product roadmaps
• Support cross-functional collaboration with teams such as Cyber Security and Global Real Estate, regularly meeting with internal partners to gather feedback and implement voice-of-customer updates

About the Team

The Audio Visual and Voice Engineering team is a globally distributed group responsible for overseeing both the Voice and Audio Visual towers at Moody's. Our core mission is to design and deliver innovative services and solutions that align with these domains. We collaborate closely with a wide range of teams across Moody's, from Cyber Security to Global Real Estate. Our goal is to strike the right balance between innovation and stability, consistently delivering high-quality solutions that meet the evolving needs of a modern workplace.

For US-based roles only: the anticipated hiring base salary range for this position is$99,200.00-$143,900.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.