Senior AV Technology Specialist & Mentor

Communications Engineering Company (CEC); Urbandale (IA); On-site; USD 85,000 - 120,000; Full time

Job summary

Communications Engineering Company in Urbandale, IA is seeking a Technology Specialist to mentor field teams, lead training programs, and serve as the top escalation contact for complex service issues.

You will develop and maintain knowledge bases, playbooks, and documentation, while ensuring safety standards and cross-technology alignment across service, projects, and triage teams. Strong communication and leadership skills are essential to coach technicians and share insights with customers.

Qualifications

• Experience in field service, installations, and technical support.
• Strong ability to train and coach others.
• Experience documenting knowledge and playbooks.
• Able to read construction drawings, system schematics, programming files, as-built docs.
• Familiarity with codes and standards (NFPA, NEC, ADA, UL, HIPAA, DNV).

Responsibilities

• Design and lead technician training programs.
• Perform regular technician skill assessments on site.
• Conduct onsite training in live environments.
• Support technician development plans through mentoring.
• Nominate technicians to optimize workload and develop team capabilities.
• Ensure safety compliance and standards are being adhered to on projects.
• Act as top-tier technical escalation for complex service or system issues.
• Provide remote and on-site support to resolve issues.
• Create and maintain Knowledge Base articles and playbooks.
• Incorporate field findings into continuous documentation updates.
• Participate in Post Project Reviews and QA spot checks.
• Validate accuracy of as-builts, programming, and documentation.
• Provide on-site training during live environments.

Skills

Leadership

Training & Mentoring

Customer interaction

Documentation

Effective communication

Problem solving

Team collaboration

Safety compliance

Education

High school diploma or equivalent

Associate's degree in electronics, IT, engineering technology, or related field

2-year technical degree (preferred)

Military/technical trainings equivalent

Tools

Ticketing systems

Reading blueprints & schematics

NFPA/NEC/ADA knowledge

Job description

Communications Engineering Company in Urbandale, IA is seeking a Technology Specialist to mentor field teams, lead training programs, and serve as the top escalation contact for complex service issues.

You will develop and maintain knowledge bases, playbooks, and documentation, while ensuring safety standards and cross-technology alignment across service, projects, and triage teams. Strong communication and leadership skills are essential to coach technicians and share insights with customers.