Senior AV Service Technician - Complex Commercial Systems

CONTINUA INTERIORS OF MINNESOTA; Plymouth (MN); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Parental Leave (MN)

401k Match

Job summary

Continua Interiors of Minnesota is seeking a senior AV professional to lead escalations and perform advanced troubleshooting across commercial AV environments in the Minnesota area. The role requires coordinating with service leadership, mentoring technicians, and ensuring high-quality documentation and customer outcomes.

You will diagnose complex audio, video, control, UC, networking, and firmware issues, perform health checks, and contribute to continuous improvement of service processes.

Qualifications

• 5+ years of commercial audiovisual installation, field engineering, commissioning, or service experience.
• CTS Certification required; CTS-I preferred.
• Expert knowledge of Crestron, Q-SYS, Shure, Biamp, Extron, Logitech, Microsoft Teams Rooms, Zoom Rooms, Yealink, Neat, Cisco & Poly systems.
• Expert knowledge of commercial AV systems and signal flow.

Responsibilities

• Serve as the senior technical escalation point for complex, recurring, or high-impact commercial AV service issues.
• Provide advanced remote and onsite troubleshooting across audio, video, control, UC, DSP, AV-over-IP, and network-connected AV systems.
• Triage technical issues to determine remote vs onsite resolution.
• Provide recommendations on required skill level, parts, manufacturer support, subcontractor support, and escalation paths.
• Own escalated service tickets through diagnosis, resolution, system verification, documentation, and customer closeout.
• Mentor Service Technicians with field guidance and complex troubleshooting.
• Diagnose DSP, control, UC, networking, signal-flow, firmware, and configuration issues across integrated AV environments.
• Perform post-service health checks for audio, video, control, cameras, and network connectivity.
• Lead root-cause analysis for repeat issues and suggest improvements.

Skills

Advanced Troubleshooting

Technical Leadership

Mentorship

Documentation

Customer Communication

Education

CTS Certification

Tools

Q-SYS Level 2 certification

Dante Level 2 certification

ConnectWise PSA

Job description

Continua Interiors of Minnesota is seeking a senior AV professional to lead escalations and perform advanced troubleshooting across commercial AV environments in the Minnesota area. The role requires coordinating with service leadership, mentoring technicians, and ensuring high-quality documentation and customer outcomes.

You will diagnose complex audio, video, control, UC, networking, and firmware issues, perform health checks, and contribute to continuous improvement of service processes.