Senior AV Support Technician II for Executive Meetings

Diversified Ltd

Indianapolis (IN)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical plan options

Dental and vision coverage

401k with company match

Paid time off

Job summary

Diversified is seeking an Audio-Visual Support Services Technician II to provide technical, operational, and customer-facing support for AV systems across corporate offices, conference rooms, training spaces, and digital signage. The role ensures system readiness, resolves service issues, and supports meetings and events with coordination among onsite teams and remote resources.

The ideal candidate combines advanced AV troubleshooting with strong documentation, communication, and escalation

Qualifications

Minimum of three years of enterprise-level AV support experience preferred.
At least one year of AV, corporate video, IT systems, or related customer service experience required.
CTS certification from AVIXA and/or manufacturer certifications preferred.
Experience with ticketing systems such as ConnectWise, Salesforce, ServiceNow, Remedy, Zendesk, or similar platforms.
Experience supporting executive meetings, conference rooms, training rooms, divisible spaces, and collaboration environments.
Experience conducting site surveys, constructing racks, pulling cable, installing projectors and mounts, crimping and punch-down connections, and testing systems preferred.

Responsibilities

Provide Tier 1 and Tier 2 AV support, maintenance, troubleshooting, break/fix repair, and resolution for AV, video conferencing, display, presentation, control, and multimedia issues.
Create, update, maintain, and close service tickets; document customer communications, technician updates, troubleshooting steps, SLA urgency, resolution details, and service metrics through final resolution.
Serve as a technical escalation point for AV equipment and related issues, identifying defective or failed equipment, involving management as needed, and taking ownership through resolution.
Support executive and client-facing meetings through room start-up, system checks, live monitoring, active troubleshooting, and workarounds while long-term solutions are pursued.
Provide high-touch support to internal and external customers, including executives, prospective clients, and end users needing room accommodations or AV, conferencing, and multimedia assistance.