AV Technician

Insurance Administrative Solutions, L.l.c.; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Integrity is seeking a highly responsive AV Technician III to deliver on-site, white-glove AV support at our Dallas office and remote locations as needed. You will own end-to-end AV system support, troubleshoot complex environments, and train end users to ensure seamless meetings in conference rooms, executive spaces, and multipurpose rooms.

You will work with Teams Rooms, Crestron systems, and Shure audio gear, performing health checks, preventive maintenance, and proactive issue resolution.

Qualifications

• 4–6 years of experience in corporate AV, collaboration tech, or IT support in enterprise environments.
• Hands-on experience with Microsoft Teams Rooms, Crestron systems (AirMedia), Logitech conferencing solutions and Shure audio equipment.
• Strong troubleshooting skills across hardware, software, and connectivity issues.
• Experience using a ticketing system (e.g., Freshservice or similar).
• Excellent communication skills with a focus on customer service and executive support.
• Demonstrated proactive mindset—anticipating issues and taking initiative without direction.
• Ability to manage multiple priorities in a fast-paced environment.
• Industry certifications such as AVIXA CTS, Crestron/Shure/Dante certifications or equivalents.
• Professional presence with high-touch, in-person support.

Responsibilities

• Deliver proactive, white-glove AV support to employees and leadership, ensuring meetings run smoothly from start to finish.
• Proactively monitor conference rooms and collaboration technologies to prevent issues before meetings begin.
• Provide hands-on support for Microsoft Teams Rooms and integrated AV environments.
• Set up, configure, and tear down equipment for impromptu and multipurpose meetings.
• Support and maintain AV hardware including Logitech conferencing systems, Shure audio equipment, Crestron AirMedia, and related tech.
• Ensure rooms are fully operational with audio, video, and presentation functionality.
• Respond promptly to service requests via the ticketing system, documenting resolutions and root cause.
• Support and maintain digital signage platforms for consistent content delivery.
• Perform routine system health checks, updates, and preventative maintenance.
• Identify trends and recurring issues and take steps to improve long-term reliability.
• Partner with IT and facilities to enhance AV performance and user experience.
• Provide clear, professional guidance and training to end users as needed.
• Develop and maintain documentation, troubleshooting guides, and training materials.
• Assist with AV-related projects, including equipment upgrades and enterprise deployments.
• Travel occasionally to support remote offices and project work.

Skills

Proactive troubleshooting

Executive support

Customer service

On-site tech support

Education

AVIXA CTS

Crestron Institute cert

Shure Audio Institute cert

Microsoft 365 CCSE cert

Tools

Microsoft Teams Rooms

Crestron systems

AirMedia

Logitech conferencing

Shure audio equipment

DSPs

Job description

Position Summary

Integrity is seeking a highly responsive, proactive, technically skilled, and personable AV Technician III to provide white-glove, on‑site audio‑visual support at our Dallas corporate office, while also supporting remote locations as needed. This role is essential to delivering a seamless and professional meeting experience across conference rooms, executive spaces, and multipurpose environments. You will own the end-to-end support of AV systems—anticipating needs, preventing issues before they occur, and responding quickly when they do—to ensure a consistent, high-quality experience. Success in this role requires a detail-oriented professional who is equally comfortable troubleshooting complex AV systems and engaging directly with executives and end users. This individual will contribute to both daily operations and larger AV initiatives, including system upgrades and enterprise-wide improvements.

Key Responsibilities

• Deliver proactive, white-glove AV support to employees and leadership, ensuring meetings run smoothly from start to finish
• Proactively monitor and validate conference rooms and collaboration technologies to prevent issues before meetings begin
• Provide hands‑on support for Microsoft Teams Rooms and integrated AV environments
• Set up, configure, and tear down equipment for impromptu and multipurpose meetings
• Support and maintain AV hardware including: Logitech conferencing systems Shure audio systems (microphones, DSPs, etc.) Crestron AirMedia and control systems Additional AV and presentation technologies
• Ensure rooms are fully operational prior to meetings, with proper audio, video, and presentation functionality
• Respond promptly to service requests via the ticketing system, documenting resolutions and root cause
• Support and maintain digital signage platforms, ensuring consistent performance and content delivery
• Perform routine system health checks, updates, and preventative maintenance
• Identify trends and recurring issues and take proactive steps to improve long‑term system reliability
• Partner with IT and facilities teams to enhance AV performance and user experience
• Provide clear, professional guidance and training to end users as needed
• Develop and maintain documentation, including troubleshooting guides, knowledge base articles, and training materials
• Assist with AV‑related projects, including equipment upgrades and enterprise deployments
• Travel occasionally to support remote offices and project work

Required Qualifications

• 4–6 years of experience in corporate AV, collaboration technology, or IT support, preferably in an on‑site, enterprise environment
• Hands‑on experience with: Microsoft Teams Rooms Crestron systems (including AirMedia or similar) Logitech conferencing solutions Shure audio equipment
• Strong troubleshooting skills across hardware, software, and connectivity issues
• Experience using a ticketing system (e.g., Freshservice or similar)
• Excellent communication skills with a strong emphasis on customer service and executive support
• Demonstrated ability to be proactive—anticipating issues, prioritizing effectively, and taking initiative without direction
• Ability to manage multiple priorities and perform effectively in a fast‑paced environment
• Required industry certification, such as AVIXA CTS, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, Crestron Technical Institute certification, Shure Audio Institute certification, Dante Certification, or comparable manufacturer/platform certification
• Professional presence with the ability to deliver high‑touch, in‑person support

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family‑like environment that is rewarding and cutting edge.

Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper‑growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Please note that all official communications from Integrity will come from @integrity.com or Workday domains. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.