Senior AV Support & Staging Engineer - Path to Tech Lead

SIMStation; Carrollton (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical Benefits

Paid Time Off

Collaborative Culture

Career Growth

Job summary

SIMStation in Carrollton, TX is seeking a Support & Staging Engineer to deliver and support AV systems for healthcare institutions worldwide. You will configure, stage, test, and troubleshoot professional AV, server, and PC systems before deployment, ensuring a seamless customer experience.

You will work closely with customers and internal teams, resolve technical challenges, and contribute to documentation.

Qualifications

• 10+ years of experience with professional AV systems staging and technical support.
• Hands-on experience with AV over IP technologies, including Dante audio and network video switching.
• Troubleshooting across AV, networking, servers, PCs, and software environments.
• Proactive ownership and clear communication across technical teams.
• Interest in growing into a Team Lead within 6–12 months.
• Based in Carrollton, TX.

Responsibilities

• Deliver expert remote technical support for customers.
• Configure, stage, test, and troubleshoot AV, server, and PC systems before deployment.
• Create and maintain technical documentation such as network summaries and bills of materials.
• Collaborate with Project Management, Engineering, and Field Services to ensure successful projects.
• Drive continuous improvement and take on leadership responsibilities.

Skills

AV staging

Technical support

Troubleshooting

Ownership & communication

Team lead readiness

Job description

SIMStation in Carrollton, TX is seeking a Support & Staging Engineer to deliver and support AV systems for healthcare institutions worldwide. You will configure, stage, test, and troubleshoot professional AV, server, and PC systems before deployment, ensuring a seamless customer experience.

You will work closely with customers and internal teams, resolve technical challenges, and contribute to documentation.