Senior AV Supervisor – On-Site Education Tech

University of Southern California; Glendale (CA); On-site; USD 79,000 - 80,000; Full time

Job summary

The Learning Environments Technical Support Supervisor at the Keck School of Medicine of USC’s Audiovisual Services leads four AV professionals and provides hands‑on support across classrooms, auditoriums, and event spaces on USC Health Sciences Campus.

This role reports to the Director of Educational Technology, focuses on reliable service, advanced AV systems, and continuous improvement of teaching spaces to support faculty, students, and guests.

Qualifications

• Specialized technical training and an associate's degree, or an equivalent combination of education and directly relevant experience.
• At least two years of professional experience supporting audiovisual systems in classrooms, auditoriums, conference rooms, event spaces, or comparable environments.
• Prior experience formally supervising employees, including responsibility for scheduling, work assignment, coaching, and performance expectations.
• Demonstrated hands‑on experience troubleshooting integrated professional audiovisual systems and supporting live or high‑visibility events.
• Working knowledge of audiovisual signal flow, control systems, audio DSP, networks, videoconferencing and collaboration platforms, and ticketing systems.
• Ability to coordinate operational coverage, manage competing priorities, and respond effectively to escalated technical or customer-service issues.
• Strong written, verbal, and interpersonal communication skills, including the ability to explain technical information to nontechnical audiences.
• Demonstrated commitment to responsive, professional, and inclusive customer service.

Responsibilities

• Lead the daily operations of Audiovisual Services and directly supervise, mentor, schedule, and develop four AV professionals.
• Recruit, train, coach, and evaluate staff; provide clear expectations, timely feedback, and appropriate performance guidance.
• Schedule, assign, and prioritize work; establish coverage plans; monitor daily performance; and ensure timely completion of service requests and customer follow-up.
• Personally provide advanced, hands‑on audiovisual support and operate AV control booths, live‑production systems, and integrated room technologies when operational needs require it.
• Ensure qualified booth coverage for classes, lectures, symposiums, and events in the school's two showcase auditoriums.
• Troubleshoot and remediate complex issues involving control systems, audio DSP, signal flow, conferencing and collaboration platforms, AV‑over‑IP, lecture capture, livestreaming, networks, operating systems, and related hardware and software.
• Maintain the readiness and reliability of supported spaces through room checks, preventive maintenance, incident escalation, root‑cause follow up, and coordination of repairs.
• Ensure accurate ticketing, service documentation, knowledge reuse, operational procedures, and consistent shift and coverage transitions.
• Manage audiovisual vendors, purchasing, equipment inventory, lifecycle planning, and product evaluation; contribute technical information and projections for project budgets.
• In partnership with the Director of Educational Technology and AV/IT Integration staff, participate in the design, drawing and scope review, commissioning, acceptance, and improvement of new or renovated audiovisual systems.
• Hold vendors accountable for project requirements, system performance, documentation, training, and correction of deficiencies.
• Build effective relationships with faculty, academic leaders, students, staff, event organizers, facilities partners, IT colleagues, vendors, visiting speakers, and guests.
• Deliver high‑touch service by anticipating needs, communicating clearly, responding calmly under pressure, and taking ownership of issues through resolution.
• Proactively identifies emerging technical and service needs; evaluates and tests new audiovisual and learning‑space technologies; and recommends practical improvements to systems, processes, service delivery, and the teaching and learning experience.

Skills

A/V support experience

Supervisory experience

Hands-on AV troubleshooting

AV systems knowledge

Prioritization

Communication skills

Customer service

Education

Associate's degree

Job description

The Learning Environments Technical Support Supervisor at the Keck School of Medicine of USC’s Audiovisual Services leads four AV professionals and provides hands‑on support across classrooms, auditoriums, and event spaces on USC Health Sciences Campus.

This role reports to the Director of Educational Technology, focuses on reliable service, advanced AV systems, and continuous improvement of teaching spaces to support faculty, students, and guests.