Onsite AV Technician — Teaching & Learning Tech

Conditions. Workplace Diversity, LLC.; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision insurance from

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard Medical School is seeking an AV Technical Specialist to provide hands-on, on-site audiovisual support across classrooms, conference rooms, and event spaces within the HMS campus. You will enable classes, meetings, and events by configuring room technology and assisting users with equipment, ensuring reliability.

The role emphasizes collaboration with IT staff, faculty, and event organizers, supporting video conferencing, live streaming, and hybrid activities.

Qualifications

• Three or more years related experience in audiovisual technology in-person support and training.
• CTS certification or comparable audiovisual industry training is preferred.
• Experience operating and supporting audiovisual presentation, video conferencing, and collaboration systems.

Responsibilities

• Provide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms, amphitheaters, and event spaces.
• Respond to and troubleshoot audiovisual and computer-related issues involving room systems, presentation technology, microphones, displays, cameras, conferencing platforms, and related equipment.
• Prepare audiovisual spaces for scheduled classes, meetings, presentations, and events by configuring and testing room technology, presentation materials, and audio/video connections.
• Provide in-room support for scheduled activities and assist presenters, instructors, event organizers, and participants with the effective use of audiovisual and collaboration technologies.
• Support video conferencing, web conferencing, live streaming, and other virtual or hybrid activities, including setup, testing, monitoring, and troubleshooting.
• Perform daily inspections and routine preventive maintenance of audiovisual-enabled spaces and equipment to identify service issues and maintain operational readiness.
• Document, track, and communicate equipment failures, recurring issues, and maintenance needs; maintain service tickets, room records, and inventories; elevate complex problems.
• Conduct end-user training and system walkthroughs, and create or update knowledge-base articles and guides.
• Collaborate with event organizers, stakeholders, vendors, and IT staff to coordinate support and improve user experience.
• Gather user feedback and participate in testing and implementation of system enhancements and projects.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Time management

Education

CTS certification or equivalent audiovisual training

Tools

Crestron

Extron

Biamp

Zoom

Microsoft Teams

Panopto

Cisco

Windows

macOS

Job description

Harvard Medical School is seeking an AV Technical Specialist to provide hands-on, on-site audiovisual support across classrooms, conference rooms, and event spaces within the HMS campus. You will enable classes, meetings, and events by configuring room technology and assisting users with equipment, ensuring reliability.

The role emphasizes collaboration with IT staff, faculty, and event organizers, supporting video conferencing, live streaming, and hybrid activities.