Senior AV & Smart Space Technician

Daisy - Norwalk

Norwalk (CT)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Daisy is a national leader in smart space installation and services, seeking a Senior Service Technician in Norwalk, CT. You will be the primary client contact for keeping smart space systems running, with a minimum of 3 years of hands-on AV experience to independently troubleshoot, maintain, and optimize sophisticated technology for a world‑class client experience.

This field-based role requires strong leadership, problem solving, and interpersonal skills, plus a valid driver’s license and

Qualifications

Minimum 3 years of direct Audio Video (AV) experience — required.
High school diploma or equivalent is required.
Experience with networking, control systems, and technology integration is preferred.

Responsibilities

Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
Log all service activities, updates, and client interactions accurately using CRM tools.
Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.