Senior AV Service Technician

FORTÉ; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

ESOP

401(k) Match

HSA/FSA

EAP

Job summary

FORTÉ is seeking an AV technician for on-site support in Jacksonville, FL. You will diagnose and resolve issues with AV systems, provide client training on operation and functionality, and perform routine maintenance to ensure peak performance.

You will document service activities and collaborate with teammates to meet project deadlines while delivering high-quality service. CTS or related certifications are a plus, with travel to customer sites expected as part of the role.

Qualifications

• Experience with service or installation of AV systems.
• Strong technical aptitude and ability to learn new technologies.
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS.
• Self-directed with strong customer satisfaction focus.
• Excellent communication and customer-service mindset.
• Willingness to travel to customer sites.
• CTS certification preferred or other related certifications.

Responsibilities

• Diagnose and resolve technical issues with AV systems.
• Provide technical support and training to clients on AV operation and functionality.
• Perform routine maintenance and inspections of AV systems for optimal performance.
• Assist in documenting service procedures and activities.
• Collaborate with team to meet project deadlines and deliver quality service.

Skills

AV systems

Troubleshooting

Customer service

Travel to sites

Crestron/Q-SYS/Biamp

Tools

Crestron

Biamp

Q-SYS

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

FORTÉ offers the following benefits to our employee owners:

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

FORTÉ is an equal opportunity employer. Disabled/Veterans.