Audio-Visual Service Technician

FORTÉ; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Plans

ESOP

Short-Term Disability

Long-Term Disability

401(k) Match

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Tuition Reimbursement

Job summary

FORTÉ is seeking an AV support professional to diagnose and resolve technical issues on client sites, while delivering training on AV operations. You will perform maintenance, document procedures, and collaborate with a team to meet project deadlines and service levels.

Candidates should have experience with AV systems service/installation, strong technical aptitude, and the ability to load code for Crestron, Biamp, and Q-SYS. Travel to customer sites is required.

Qualifications

• Previous experience in the service or installation of AV systems.
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques.
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS.
• Ability to work independently and make decisions based on customer satisfaction.

Responsibilities

• Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity.
• Provide technical support and training to clients on operation and functionality of AV equipment.
• Perform routine maintenance and inspections of AV systems to ensure optimal performance and reliability.
• Assist in documenting service procedures and service-related activities.
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients.

Skills

AV systems service/installation

Troubleshooting

Customer service orientation

Independent work

Communication skills

Education

CTS Certification (preferred)

Other industry certifications or training (a plus)

Tools

Crestron DSP files

Biamp DSP files

Q-SYS DSP files

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces - and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up - for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best - and build what’s next.

FORTÉ offers the following benefits to our employee owners:

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

FORTÉ is an equal opportunity employer. Disabled/Veterans.