Senior AV & Meeting Tech Lead for Exec Events (Chicago)

Accenture PLC; Chicago (IL); On-site; USD 29,000 - 59,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-term Disability

401(k)

Bonus Opportunities

Paid Holidays

Paid Time Off

Job summary

Accenture is seeking an in-office AV/IT support specialist for the Connected Innovation Center in Chicago, focusing on meetings and events. You will manage AV tech, video conferencing, and display walls, including XR devices, ensuring a seamless experience for leaders and clients.

Qualifications include 1+ years in IT/AV, strong collaboration tools experience, and excellent communication. Travel for off-site events may be possible.

Qualifications

• 1+ years in IT or AV industry.
• 1+ years with ITIL tools such as ServiceNow or Jira.
• Familiar with enterprise collaboration platforms (MS Teams, Google Meet, Zoom, Webex).
• An agile mindset with the ability to adapt to changing priorities.
• Hands-on Windows 10/11 and OSX support experience.
• Hands-on Android and iOS support experience.
• Must be capable of working in a fast-paced environment both as an individual and as part of a team.
• Strong communication skills to interface with non-technical stakeholders and senior leadership.

Responsibilities

• Providing white glove service and support to all Accenture employees and client guests in meetings or events in the office.
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones.
• Testing operation, and troubleshooting video conferencing devices and display walls (MS Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.).
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices.
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience.
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration.
• Creating and updating technical documentation.

Skills

IT support

AV support

Team collaboration

Strong communication

Windows support

Tools

ServiceNow

Jira

Microsoft Teams

Google Meet

Zoom

Webex

Job description

Accenture is seeking an in-office AV/IT support specialist for the Connected Innovation Center in Chicago, focusing on meetings and events. You will manage AV tech, video conferencing, and display walls, including XR devices, ensuring a seamless experience for leaders and clients.

Qualifications include 1+ years in IT/AV, strong collaboration tools experience, and excellent communication. Travel for off-site events may be possible.