AV Tech Support Analyst - Chicago - 6481744

Accenture PLC; Chicago (IL); Sur place; USD 29 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Long-term Disability

401(k)

Bonus Opportunities

Paid Holidays

Paid Time Off

Résumé du poste

Accenture is seeking an in-office AV/IT support specialist for the Connected Innovation Center in Chicago, focusing on meetings and events. You will manage AV tech, video conferencing, and display walls, including XR devices, ensuring a seamless experience for leaders and clients.

Qualifications include 1+ years in IT/AV, strong collaboration tools experience, and excellent communication. Travel for off-site events may be possible.

Qualifications

• 1+ years in IT or AV industry.
• 1+ years with ITIL tools such as ServiceNow or Jira.
• Familiar with enterprise collaboration platforms (MS Teams, Google Meet, Zoom, Webex).
• An agile mindset with the ability to adapt to changing priorities.
• Hands-on Windows 10/11 and OSX support experience.
• Hands-on Android and iOS support experience.
• Must be capable of working in a fast-paced environment both as an individual and as part of a team.
• Strong communication skills to interface with non-technical stakeholders and senior leadership.

Responsabilités

• Providing white glove service and support to all Accenture employees and client guests in meetings or events in the office.
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones.
• Testing operation, and troubleshooting video conferencing devices and display walls (MS Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.).
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices.
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience.
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration.
• Creating and updating technical documentation.

Connaissances

IT support

AV support

Team collaboration

Strong communication

Windows support

Outils

ServiceNow

Jira

Microsoft Teams

Google Meet

Zoom

Webex

Description du poste

We Are

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

You Are

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology.

The Work

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones
• Testing operation, and troubleshooting video conferencing devices and display walls Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation

The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Here’s What You Need

• 1+ years supporting either IT or AV related industries
• 1+ years working with ITIL software such as Service Now or Jira
• Familiarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)
• An agile mindset with the ability to quickly adapt to changing priorities
• Hands on Windows 10, Windows 11, and OSX support experience
• Hands on Android and iOS support experience
• Must be capable of working in a fast-paced environment both as an individual and as part of a team
• Strong communication skills to interface with non-technical stakeholders and senior leadership

Bonus Points If

• You have experience working in either a client-facing or senior executive facing role where professionalism is key
• You have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)
• You have a background in photography for the offering of professional grade employee headshots/portraits.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/02/2026.

• Hourly Salary Range California $23.13 to $49.57
• Hourly Salary Range Colorado $23.13 to $42.84
• Hourly Salary Range Connecticut $23.13 to $42.84
• Hourly Salary Range District of Columbia $24.62 to $45.63
• Hourly Salary Range Illinois $21.39 to $42.84
• Hourly Salary Range Maine $19.66 to $36.49
• Hourly Salary Range Maryland $23.13 to $42.84
• Hourly Salary Range Massachusetts $23.13 to $45.63
• Hourly Salary Range Minnesota $23.13 to $42.84
• Hourly Salary Range New York $21.39 to $49.57
• Hourly Salary Range New Jersey $24.62 to $49.57
• Hourly Salary Range Ohio $21.39 to $39.66
• Hourly Salary Range Virginia $21.39 to $45.63
• Hourly Salary Range Washington $24.62 to $45.63

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement. Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position