Senior Tech Squad Support Technician

Commonwealth of VA Careers; Richmond (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

On-site work

Job summary

VCU Technology Services is seeking a Senior Tech Squad Support Technician to provide frontline support for classroom AV and instructional technology on the Academic and Medical Campus. You will train end users, coordinate with departments, and ensure system functionality after maintenance tasks.

The role requires independent work, ability to manage multiple projects, and comfort with lifting up to 25 lbs. On-site duties support faculty, staff, and students in a respectful, professional

Qualifications

• Engage regularly with end users to provide training and support.
• Coordinate efforts between departments.
• Ability to work on various projects simultaneously and meet deadlines.
• Self-motivated and able to work independently without supervision.
• Occasionally lift equipment up to 25 lbs.
• Detail oriented and organized.
• Working knowledge of common word processing and spreadsheet software.
• Strong interpersonal and written/oral communication skills.
• Demonstrated commitment to respectful, professional conduct with diverse populations.
• Experience installing and troubleshooting Professional AV systems.
• Identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Responsibilities

• Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training.

Skills

End-user training

Coordination

Problem solving

Independence

Lifting 25 lbs

Detail oriented

MS Office

Interpersonal skills

Written & verbal communication

Tools

AV systems troubleshooting

Job description

Advertising Summary:

The Media Support Services Team invites applicants for an exciting opportunity as a Senior Tech Squad Support Technician!

Unit:

Technology Services

Department:

Academic Technologies

Department Summary:

Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Duties & Responsibilities:

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical Campus.

Minimum Qualifications

• Engage regularly with end users to provide training and support.
• Coordinate efforts between departments.
• Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time.
• Must be a self-motivated worker capable of working independently to complete tasks efficiently – without supervision.
• Occasionally will be required to pick up equipment that can weigh up to 25 lbs.
• Must be detail oriented and organized.
• Must have a working knowledge of common software applications for word processing and spreadsheets.
• Must have good interpersonal skills, demonstrated ability to work with people. Must have demonstrated ability to communicate clearly both orally and in writing.
• Additional duties as assigned.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Preferred experience installing and troubleshooting Professional AV systems.
• Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Salary Range:

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Non-Exempt

Hours per Week

$17.50

Restricted Position

No

Flexible Work Arrangement

no, fully onsite

Contact Information

Contact Name: Mary Teller
Contact Email: [e-mail]