Senior AV Technician: Classroom & Event Support

Ampcus, Inc; Petersburg (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

Ampcus Inc. in Petersburg, VA seeks a Technical Support Analyst 2 to provide operational and technical support for audiovisual systems in classrooms, conference rooms, and university venues.

You will diagnose and resolve issues with projectors, displays, microphones, video conferencing, and control systems, while delivering excellent customer service to faculty, staff, students, and guests. Evening and weekend coverage is expected for events, and you will document requests and maintain equipment

Qualifications

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or related field.
• 2+ years supporting professional audiovisual systems.
• Experience troubleshooting, installing, operating, maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.

Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, and event venues.
• Diagnose and resolve issues involving projectors, displays, microphones, speakers, cameras, control systems, and video conferencing platforms.
• Perform maintenance and equipment inspections to support uptime goals.
• Complete minor installation and replacement work (projectors, displays, cables, adapters).
• Document service requests, repairs, and equipment changes in ticketing or inventory systems.
• Support university events ( commencements, conferences, meetings ) and coordinate with organizers on technical requirements.
• Work evenings, weekends, and non-standard hours to support events.
• Provide professional technical assistance to faculty, staff, students, and guests.

Skills

Audio-visual support

Troubleshooting

Live event support

Ticketing systems

Equipment maintenance

Education

Associate degree in IT or related field

Bachelor's degree preferred

AV certification (preferred)

Tools

Crestron

Extron

Q-SYS

Biamp

Job description

Ampcus Inc. in Petersburg, VA seeks a Technical Support Analyst 2 to provide operational and technical support for audiovisual systems in classrooms, conference rooms, and university venues.

You will diagnose and resolve issues with projectors, displays, microphones, video conferencing, and control systems, while delivering excellent customer service to faculty, staff, students, and guests. Evening and weekend coverage is expected for events, and you will document requests and maintain equipment