Senior AV Field Engineer & Nationwide Travel

Pixel Technologies; Lexington (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Pixel Technologies is seeking an experienced Service & Support Specialist to repair, operate, maintain, and troubleshoot AV systems across diverse environments, including government facilities, venues, offices, and educational sites.

The role requires hands-on setup of AV equipment for meetings and events, routine maintenance, and proactive health checks. Strong communication with clients and delivering thorough reports are essential.

Qualifications

• 5+ years’ experience in collaboration or Audio-Visual Integration.
• High School Diploma or equivalent experience required.

Responsibilities

• Lead and communicate with internal and external stakeholders on service calls, health checks, and maintenance visits.
• Set up and operate A/V equipment for boardroom meetings and events.
• Perform routine maintenance of AV equipment and diagnose/resolve issues onsite and remotely.
• Coordinate with clients and event organizers, providing technical assistance.
• Document reports in ticketing systems and interpret system drawings.
• Upgrade AV hardware and configure DSPs (Biamp, QSC) for optimal performance.
• Coordinate with remote system programmers for interfaces and integration.
• Educate customers on installed equipment and deliver end-of-service reports.

Skills

Travel nationwide

Customer-centric

Communication skills

Team player

Time management

Problem solving

Independent work

Detail oriented

Education

High School Diploma

Tools

Crestron hardware

Extron hardware

Biamp hardware

QSC hardware

Crestron Toolbox

Biamp Tesira

Q-SYS

Shure software

Job description

Pixel Technologies is seeking an experienced Service & Support Specialist to repair, operate, maintain, and troubleshoot AV systems across diverse environments, including government facilities, venues, offices, and educational sites.

The role requires hands-on setup of AV equipment for meetings and events, routine maintenance, and proactive health checks. Strong communication with clients and delivering thorough reports are essential.