Senior AV Technician & Systems Troubleshooter

Pixel Technologies; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Pixel Technologies is seeking a Service & Support Specialist to service and troubleshoot AV systems across government facilities, venues, offices, educational and healthcare settings. You will lead on-site and remote calls, perform health checks, and provide clear reports to customers using ticketing systems.

The role requires deep knowledge of Crestron, Extron, Biamp, QSC hardware and software, networking basics, and the ability to communicate with C-level executives.

Qualifications

• 5+ years in collaboration or AV integration.
• Strong knowledge of AV hardware and software components.
• Experience configuring DSPs and AV control systems.
• Able to communicate clearly with customers and executives.

Responsibilities

• Lead service calls, health checks, and preventative maintenance visits.
• Set up and operate A/V equipment for boardrooms and events.
• Diagnose and resolve on-site and remote issues quickly.
• Provide accurate reports in ticketing systems.
• Configure DSPs and load interfaces with a remote programmer.
• Educate customers on installed equipment and best practices.

Skills

Customer communication

On-site troubleshooting

Networking fundamentals

DSP configuration

Crestron/QSC/Extron programming

VTC endpoints setup

Report writing

Team collaboration

Time management

Education

High School Diploma

Tools

Crestron Toolbox

Biamp Tesira

Q-SYS

Shure software

Cisco endpoints

Poly endpoints

Logitech endpoints

Job description

Pixel Technologies is seeking a Service & Support Specialist to service and troubleshoot AV systems across government facilities, venues, offices, educational and healthcare settings. You will lead on-site and remote calls, perform health checks, and provide clear reports to customers using ticketing systems.

The role requires deep knowledge of Crestron, Extron, Biamp, QSC hardware and software, networking basics, and the ability to communicate with C-level executives.