Senior AV Field Support & Systems Specialist

Pixel Technologies; Louisville (KY); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Pixel Technologies is seeking a Service & Support Specialist to repair, operate, maintain, and troubleshoot audio/visual equipment across diverse environments including government facilities, event venues, corporate offices, education, and healthcare settings.

The role requires strong communication with customers via ticketing systems, leadership in service calls, and hands-on setup, maintenance, and diagnostics of AV systems. Nationwide travel is expected.

Qualificações

• 5+ years’ experience in collaboration or Audio-Visual Integration.
• High School Diploma or equivalent experience required.
• Crestron Level II
• Extron Certified AV Associate
• Must have valid driver’s license
• Advanced Networking

Responsabilidades

• Lead and communicate with internal staff and external customers on service calls, health checks, and preventative maintenance visits.
• Set up and operate A/V equipment for boardroom meetings, town halls, etc.
• Perform routine maintenance of AV equipment.
• Diagnose and resolve technical issues onsite and remotely.
• Think critically and creatively to find solutions.
• Provide technical assistance to clients and event organizers.
• Provide accurate and detailed reports in various ticketing systems and forms.
• Analyze and interpret system drawings.
• Perform hardware upgrades to all AV components.
• Register and adjust VTC codec endpoints (Cisco, Poly, Logitech, etc.).
• Proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components.
• Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software.
• Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN.
• Configure and adjust DSPs including Biamp and QSC.
• Fine tune audio-video systems for optimal performance.
• Collaborate with remote system programmers to load and diagnose interfaces.
• Troubleshoot complex audio, video, and network issues.
• Understand advanced signal flow for audio, video, and control.
• Minor programming capabilities (Crestron/QSC/Extron).
• Communicate with C-Level executives effectively.
• Educate customers on installed equipment.
• Deliver required outputs at end of service call, health check, or maintenance visit.

Conhecimentos

AV integration

On-site troubleshooting

Remote diagnostics

Networking fundamentals

DSP configuration

Crestron/QSC/Extron knowledge

VTC endpoints

Ticketing reports

Microsoft Office

Formação académica

High School Diploma or equivalent

Ferramentas

Crestron Toolbox

Biamp Tesira

Q-SYS

Shure software

VTC hardware endpoints (Cisco/Poly/Logitech)

Descrição da oferta de emprego

Pixel Technologies is seeking a Service & Support Specialist to repair, operate, maintain, and troubleshoot audio/visual equipment across diverse environments including government facilities, event venues, corporate offices, education, and healthcare settings.

The role requires strong communication with customers via ticketing systems, leadership in service calls, and hands-on setup, maintenance, and diagnostics of AV systems. Nationwide travel is expected.