Senior Automotive Warranty Claims Specialist

Integro; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options including medical,

Vision and dental plans

401(k) retirement plans

Life insurance

Paid time off

Growth opportunities

Job summary

Integro is seeking a highly skilled VSC Level 3 Claims Adjuster to join our claims team in Orlando. You will evaluate automotive extended warranty claims, verify coverage, and collaborate with departments to resolve issues while ensuring compliance and timely processing.

The role requires extensive experience in automotive claims, strong attention to detail, and solid communication skills. Growth opportunities and a supportive, team-driven environment are provided.

Qualifications

• Equivalent experience in Claims Administration or a related field.
• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices within the automotive industry.
• Exceptional attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple claims while maintaining accuracy and efficiency.
• Proficiency in using claims management systems and software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.
• High level of professionalism and attention to detail.
• Pass drug screening and background check.

Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and supporting documentation.
• Conduct thorough investigations and assessments to determine the validity of claims and contract coverage.
• Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues.
• Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process.
• Accurately and efficiently process claims within established timelines.
• Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims.
• Maintain accurate and organized claim records and documentation.
• Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

Skills

Claims administration

Automotive claims

Attention to detail

Analytical skills

Communication skills

Multitasking

Claims software

Decision making

Teamwork

Professionalism

Background check

Tools

Claims software

Job description

Integro is seeking a highly skilled VSC Level 3 Claims Adjuster to join our claims team in Orlando. You will evaluate automotive extended warranty claims, verify coverage, and collaborate with departments to resolve issues while ensuring compliance and timely processing.

The role requires extensive experience in automotive claims, strong attention to detail, and solid communication skills. Growth opportunities and a supportive, team-driven environment are provided.