VSC Level 3 Claims Adjuster

Integro Professional Services, LLC; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly payroll

Healthcare options (medical, vision, &

Dental coverage

401(k) savings and retirement plans

Life insurance

Paid time off

Growth opportunities

Job summary

Integro Professional Services, LLC is seeking a highly skilled VSC Level 3 Claims Adjuster to join our team in the Tampa area. The role focuses on automotive extended warranty claims, with responsibilities spanning review, verification, and determination of coverage, plus collaboration with internal and external partners to resolve issues.

You will ensure compliance with policies and industry regulations while delivering exceptional customer service and maintaining accurate records.

Qualifications

• 5+ years of experience in automotive claims administration.
• Experience with automotive extended warranty claims.
• Strong knowledge of automotive systems, components, and repair processes.
• Familiarity with warranty regulations and best practices in automotive industry.
• Excellent communication and analytical skills.

Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and supporting documentation.
• Conduct investigations to determine claim validity and contract coverage.
• Collaborate with internal departments and external parties to resolve claim issues.
• Ensure compliance with guidelines, regulations, and legal requirements.
• Process claims accurately and within established timelines.
• Communicate claim decisions to appropriate parties promptly and professionally.
• Provide exceptional customer service for warranty claims inquiries.
• Maintain organized claim records and documentation.
• Identify trends and opportunities for process improvement.

Skills

Automotive claims experience

Attention to detail

Communication skills

Analytical thinking

Independent and collaborative

Tools

Claims management software

Job description

We are a fast-growing company looking to expand our team with people who havegreat character, take pride in their work,andwant to build a career. If this sounds like you, we would love to hear from you!

We are seeking a highly skilled and detail-oriented VSC Level 3 Claims Adjuster to join our team. As an VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for accurately assessing and processing extended warranty claims, ensuring compliance with company policies and procedures, and providing exceptional customer service to all stakeholders involved.

What we offer:

• Competitive compensation with bonus/incentive potential
• Payroll processed weekly with direct deposit
• Healthcare options including medical, vision, and dental
• 401(k) savings and retirement plans
• Life insurance
• Paid time off
• Growth opportunities

What we are looking for:

• Equivalent experience in Claims Administrationor a related field.
• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices within the automotive industry.
• Exceptional attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple claims while maintaining accuracy and efficiency.
• Proficiency in using claims management systems and software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a team environment. High level of professionalism and attention to detail.
• Pass drug screening and background check.
• Proactive, reliable, and trustworthy.
• Takes pride in their work and enjoys working as part of a team.
• Protects the organization's value by keeping information confidential.
• Self-starter, needing little or no supervision.

Overview of this position's responsibilities:

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and supporting documentation.
• Conduct thorough investigations and assessments to determine the validity of claims and contract coverage.
• Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues.
• Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process.
• Accurately and efficiently process claims within established timelines.
• Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims.
• Maintain accurate and organized claim records and documentation.
• Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

There are ample opportunities for growth within the company and potential advancement opportunities!

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.