Remote VSC Level 3 Auto Warranty Claims Adjuster

INTEGRO; Atlanta (GA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Weekly payroll with direct deposit

Healthcare options (medical, vision, &

Dental

401(k) retirement plans

Life insurance

Paid time off

Growth opportunities

Job summary

INTEGRO seeks a skilled VSC Level 3 Claims Adjuster (Remote) to join our team and manage automotive extended warranty claims with accuracy and integrity. You will review, validate, and process claims while upholding company policies and delivering excellent customer service.

Responsibilities include verifying coverage, conducting investigations, collaborating with internal/external partners, and ensuring timely, compliant claim handling.

Qualifications

• Equivalent experience in Claims Administration or a related field.
• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices within the automotive industry.
• Exceptional attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple claims while maintaining accuracy and efficiency.
• Proficiency in using claims management systems and software.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and supporting documentation.
• Conduct thorough investigations and assessments to determine the validity of claims and contract coverage.
• Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues.
• Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process.
• Accurately and efficiently process claims within established timelines.
• Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims.
• Maintain accurate and organized claim records and documentation.
• Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

Skills

Claims administration

Automotive knowledge

Attention to detail

Analytical skills

Communication

Teamwork

Self-starter

Tools

Claims management software

Job description

INTEGRO seeks a skilled VSC Level 3 Claims Adjuster (Remote) to join our team and manage automotive extended warranty claims with accuracy and integrity. You will review, validate, and process claims while upholding company policies and delivering excellent customer service.

Responsibilities include verifying coverage, conducting investigations, collaborating with internal/external partners, and ensuring timely, compliant claim handling.