Senior Automotive Service Writer

MECHANICAL AND TOWING; Hightstown (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

LSC Mechanical in Hightstown, NJ, is seeking an Automotive Service Writer / Office Manager to lead the front office and coordinate with technicians and customers. This is a leadership, non-entry role requiring strong organizational skills, proactive problem-solving, and a commitment to delivering an outstanding customer experience in a busy repair facility.

You will write repair orders, build estimates, and ensure clear communication of repairs from shop to customer, while driving efficiency and

Qualifications

• 3-5+ years as Automotive Service Writer, Service Advisor, or similar leadership role in a repair facility.
• Strong knowledge of automotive repair procedures, diagnostics, maintenance services, and industry terminology.
• Ability to write repair orders, build estimates, explain repairs, and communicate with customers and technicians.
• Outstanding customer service and relationship-building skills.
• Excellent written and verbal communication.
• Exceptional organizational and time-management abilities.
• Ability to multitask with attention to detail.
• Experience with shop management software and computer systems.
• Professional phone etiquette and conflict-resolution skills.
• Self-motivated, independent, and able to own daily operations.
• Positive attitude and team-first mentality.

Responsibilities

• Serve as the face of the shop, delivering an outstanding customer experience.
• Lead front-office operations, coordinating with technicians, vendors, and customers.
• Write repair orders, build estimates, and communicate repairs clearly.
• Ensure daily operations run smoothly and efficiently.
• Identify improvement opportunities to strengthen customer relationships and business performance.

Skills

Leadership

Customer service

Communication

Organizational skills

Time management

Conflict resolution

Shop software

Independent work

Tools

Shop management software

Job description

Automotive Service Writer / Office Manager

Full-Time | On-Site | Hightstown, NJ

We're looking for much more than a traditional Service Writer.

We're searching for an experienced, highly organized, customer-focused professional who can become the operational backbone of our front office. This is a leadership position for someone who enjoys taking initiative, solving problems before they happen, and helping a business become more efficient every day.

This is not an entry-level role. We're looking for someone who already has a strong background in automotive service advising and understands the day-to-day operations of a busy repair facility. The ideal candidate should be able to step into the position with confidence, requiring minimal training while bringing valuable experience, sound judgement, and a professional approach to every customer interaction.

The right person will serve as the face of LSC Mechanical, creating an outstanding customer experience while keeping our daily operations running smoothly. You'll work closely with our technicians, management, vendors, and customers to ensure every repair is communicated clearly, every customer feels valued, and the shop operates efficiently.

This is an opportunity for someone who doesn't simply complete assigned tasks—they look for ways to improve the business, strengthen customer relationships, and contribute to the long-term success of the company.

What We're Looking For

The ideal candidate is someone who naturally takes ownership of their work. You're dependable, detail-oriented, and understand that every customer interaction represents the reputation of our company.

You thrive in a fast-paced environment, remain calm under pressure, and can prioritise multiple responsibilities while staying organised.

We're looking for someone who wants to contribute to the success of the company—not just complete the minimum requirements of the job.

Qualifications

3-5+ years of experience as an Automotive Service Writer, Service Advisor, or similar leadership role within an automotive repair facility is strongly preferred.

Strong knowledge of automotive repair procedures, diagnostics, maintenance services, and industry terminology.

Ability to confidently write repair orders, build estimates, explain repairs, and communicate effectively with both customers and technicians.

Outstanding customer service and relationship-building skills.

Excellent written and verbal communication.

Exceptional organisational and time-management abilities.

Ability to multitask while maintaining attention to detail.

Experience with shop management software and computer systems.

Professional phone etiquette and conflict-resolution skills.

Self-motivated with the ability to work independently, make sound decisions, and take ownership of daily operations.

Positive attitude, strong work ethic, and a team-first mentality.

Salary is contingent on experience and skill level with an opportunity for bonuses and increases based on performance.

Website: lawtonsservicecompany.com Phone Number: 609-448-2688 Email: [e-mail]

LinkedIn: https://www.linkedin.com/company/lsc-mechanical-inc