Senior Automotive Service Writer & Front Office Lead

MECHANICAL AND TOWING; Hightstown (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

LSC Mechanical in Hightstown, NJ, is seeking an Automotive Service Writer / Office Manager to lead the front office and coordinate with technicians and customers. This is a leadership, non-entry role requiring strong organizational skills, proactive problem-solving, and a commitment to delivering an outstanding customer experience in a busy repair facility.

You will write repair orders, build estimates, and ensure clear communication of repairs from shop to customer, while driving efficiency and

Qualifications

• 3-5+ years as Automotive Service Writer, Service Advisor, or similar leadership role in a repair facility.
• Strong knowledge of automotive repair procedures, diagnostics, maintenance services, and industry terminology.
• Ability to write repair orders, build estimates, explain repairs, and communicate with customers and technicians.
• Outstanding customer service and relationship-building skills.
• Excellent written and verbal communication.
• Exceptional organizational and time-management abilities.
• Ability to multitask with attention to detail.
• Experience with shop management software and computer systems.
• Professional phone etiquette and conflict-resolution skills.
• Self-motivated, independent, and able to own daily operations.
• Positive attitude and team-first mentality.

Responsibilities

• Serve as the face of the shop, delivering an outstanding customer experience.
• Lead front-office operations, coordinating with technicians, vendors, and customers.
• Write repair orders, build estimates, and communicate repairs clearly.
• Ensure daily operations run smoothly and efficiently.
• Identify improvement opportunities to strengthen customer relationships and business performance.

Skills

Leadership

Customer service

Communication

Organizational skills

Time management

Conflict resolution

Shop software

Independent work

Tools

Shop management software

Job description

LSC Mechanical in Hightstown, NJ, is seeking an Automotive Service Writer / Office Manager to lead the front office and coordinate with technicians and customers. This is a leadership, non-entry role requiring strong organizational skills, proactive problem-solving, and a commitment to delivering an outstanding customer experience in a busy repair facility.

You will write repair orders, build estimates, and ensure clear communication of repairs from shop to customer, while driving efficiency and