Senior Automotive Service Manager - Lead Ops & Growth

CarGuys Inc.; Burlington (NJ); Sur place; USD 107 000 - 179 000; Plein temps

Avantages offerts par ce poste

Top Pay

Bonus Opportunities

Résumé du poste

CarGuys Inc. is a premier automotive recruiter delivering service management opportunities across the United States and Canada. It connects Automotive Service Managers, Service Directors, and Fixed Operations Managers with top-performing dealerships and groups.

As a Service Manager, you will lead daily operations, manage advisors and technicians, and drive profitability and CSI improvements. High pay, bonus potential, and clear progression into Service Director or Fixed Ops roles are featured

Qualifications

• Experience as an automotive service manager, service director, or fixed ops manager.
• Proven leadership and team management experience in a dealership environment.
• Strong understanding of service department operations and KPIs.
• Ability to drive profitability and performance.
• Excellent communication and customer service skills.

Responsabilités

• Manage daily operations of the automotive service department.
• Oversee service advisors, technicians, and support staff.
• Drive service department sales, profitability, and efficiency.
• Monitor KPIs including labor gross, hours per RO, and customer satisfaction.
• Ensure high levels of customer service and CSI performance.
• Manage scheduling, workflow, and repair order processes.
• Handle customer concerns, escalations, and retention.
• Work closely with parts and sales departments to maximize performance.

Connaissances

Leadership

Team management

Customer service

Communication

KPIs tracking

Description du poste

CarGuys Inc. is a premier automotive recruiter delivering service management opportunities across the United States and Canada. It connects Automotive Service Managers, Service Directors, and Fixed Operations Managers with top-performing dealerships and groups.

As a Service Manager, you will lead daily operations, manage advisors and technicians, and drive profitability and CSI improvements. High pay, bonus potential, and clear progression into Service Director or Fixed Ops roles are featured