Automotive Service Manager — Lead Operations, Growth & Profit

CarGuys Inc.; Chandler (OK); On-site; USD 107,400 - 179,000; Full time

Benefits offered by this job

Top pay

Industry-leading packages

Bonuses tied to growth

Modern facilities

Career growth

Leadership training

Job summary

CarGuys Inc. is recruiting for an Automotive Service Manager / Service Director / Fixed Ops Manager for high-volume dealerships across the U.S. and Canada.

The role commands top pay and industry-leading compensation, with bonuses tied to department growth and profitability. Ideal candidates have proven leadership in a dealership service department, excellent staff oversight, strong CSI focus, and a track record of driving service sales and efficiencies.

Qualifications

• Experience as an automotive service manager, service director, or fixed ops manager.
• Proven leadership and team management experience in a dealership environment.
• Strong understanding of service department operations and KPIs.
• Ability to drive profitability and performance.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily operations of the automotive service department.
• Oversee service advisors, technicians, and support staff.
• Drive service department sales, profitability, and efficiency.
• Monitor KPIs including labor gross, hours per RO, and customer satisfaction.
• Ensure high levels of customer service and CSI performance.
• Manage scheduling, workflow, and repair order processes.
• Handle customer concerns, escalations, and retention.
• Work closely with parts and sales departments to maximize performance.

Skills

Leadership

Team management

Customer service

KPIs/metrics

Profitability focus

Job description

CarGuys Inc. is recruiting for an Automotive Service Manager / Service Director / Fixed Ops Manager for high-volume dealerships across the U.S. and Canada.

The role commands top pay and industry-leading compensation, with bonuses tied to department growth and profitability. Ideal candidates have proven leadership in a dealership service department, excellent staff oversight, strong CSI focus, and a track record of driving service sales and efficiencies.