Senior Automotive Service Manager — High Pay & Growth

CarGuys Inc.; Virginia Beach (VA); On-site; USD 161,000 - 197,000; Full time

Benefits offered by this job

Top pay

Bonus opportunities

High-volume dealerships

Career growth

Job summary

CarGuys Inc. is seeking automotive service leadership roles across the U.S. and Canada. This full-time/directopportunity connects experienced service managers with top dealerships and groups nationwide, offering strong compensation and growth potential.

Role focuses on leading service departments, driving profitability, CSI, and customer satisfaction while managing teams and coordinating with parts and sales to optimize performance.

Qualifications

• Experience as an automotive service manager or fixed ops leader.
• Proven leadership and team management in a dealership.
• Understanding of service department operations and KPIs.
• Ability to drive profitability and performance.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily operations of the automotive service department
• Oversee service advisors, technicians, and support staff
• Drive service department sales, profitability, and efficiency
• Monitor KPIs including labor gross, hours per RO, and CSI
• Ensure high levels of customer service and CSI performance
• Manage scheduling, workflow, and repair order processes
• Handle customer concerns, escalations, and retention
• Work closely with parts and sales departments to maximize performance

Skills

Leadership

Team management

Communication

Customer service

Job description

CarGuys Inc. is seeking automotive service leadership roles across the U.S. and Canada. This full-time/directopportunity connects experienced service managers with top dealerships and groups nationwide, offering strong compensation and growth potential.

Role focuses on leading service departments, driving profitability, CSI, and customer satisfaction while managing teams and coordinating with parts and sales to optimize performance.