Automotive Service Manager - High Pay & Growth Path

CarGuys Inc.; Maple Heights (OH); On-site; USD 107,000 - 179,000; Full time

Job summary

CarGuys Inc. connects automotive service leaders with top dealerships and groups across the U.S. and Canada.

The company recruits for Service Managers, Service Directors, and Fixed Ops Managers, offering high pay, growth paths, and a focus on service profitability and CSI performance. Clients provide opportunities for leadership roles in high-volume environments, with emphasis on team development, process optimization, and strong customer satisfaction.

Qualifications

• Experience as an automotive service manager, service director, or fixed ops manager.
• Proven leadership and team management experience in a dealership environment.
• Strong understanding of service department operations and KPIs.
• Ability to drive profitability and performance.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily operations of the automotive service department
• Oversee service advisors, technicians, and support staff
• Drive service department sales, profitability, and efficiency
• Monitor KPIs including labor gross, hours per RO, and customer satisfaction
• Ensure high levels of customer service and CSI performance
• Manage scheduling, workflow, and repair order processes
• Handle customer concerns, escalations, and retention
• Work closely with parts and sales departments to maximize performance

Skills

Leadership

Team management

Customer service

KPIs

Profitability

Communication

Job description

CarGuys Inc. connects automotive service leaders with top dealerships and groups across the U.S. and Canada.

The company recruits for Service Managers, Service Directors, and Fixed Ops Managers, offering high pay, growth paths, and a focus on service profitability and CSI performance. Clients provide opportunities for leadership roles in high-volume environments, with emphasis on team development, process optimization, and strong customer satisfaction.