Automotive Service Manager — Path to Service Director

CarGuys Inc.; Ocean City (NJ); On-site; USD 107,400 - 179,000; Full time

Benefits offered by this job

Top pay for automotive service manager

Performance-based bonuses

Career growth opportunities

Leadership development and training

Job summary

CarGuys Inc. is recruiting for nationwide automotive service management opportunities, offering top pay and growth potential for experienced managers.

Roles include supervising service departments, directing advisors and technicians, and driving profitability across high-volume operations. Qualified candidates bring proven leadership in dealership settings, strong KPI knowledge, and a track record of delivering exceptional customer service and CSI results.

Qualifications

• Experience as an automotive service manager, service director, or fixed ops manager.
• Proven leadership and team management experience in a dealership environment.
• Strong understanding of service department operations and KPIs.
• Ability to drive profitability and performance.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily operations of the automotive service department.
• Oversee service advisors, technicians, and support staff.
• Drive service department sales, profitability, and efficiency.
• Monitor KPIs including labor gross, hours per RO, and customer satisfaction.
• Ensure high levels of customer service and CSI performance.
• Manage scheduling, workflow, and repair order processes.
• Handle customer concerns, escalations, and retention.
• Work closely with parts and sales departments to maximize performance.

Skills

Leadership

Team management

Customer service

KPI management

Profitability focus

Job description

CarGuys Inc. is recruiting for nationwide automotive service management opportunities, offering top pay and growth potential for experienced managers.

Roles include supervising service departments, directing advisors and technicians, and driving profitability across high-volume operations. Qualified candidates bring proven leadership in dealership settings, strong KPI knowledge, and a track record of delivering exceptional customer service and CSI results.