Automotive Service Manager — High Pay + Growth to Director

CarGuys Inc.; White Hall (AR); On-site; USD 161,000 - 197,000; Full time

Benefits offered by this job

Top pay

Performance bonuses

Career growth

Modern facilities

Job summary

CarGuys Inc. seeks an experienced Automotive Service Manager / Service Director to join its nationwide network. You will lead a high-performing service department, drive profitability, and elevate customer satisfaction across dealerships and groups in the U.S. and Canada.

The role offers top pay, performance bonuses, and clear career paths into service director or fixed ops leadership, with modern facilities and strong backbone in operations.

Qualifications

• Experience as an automotive service manager, service director, or fixed ops manager.
• Proven leadership and team management experience in a dealership environment.
• Strong understanding of service department operations and KPIs.

Responsibilities

• Manage daily operations of the automotive service department.
• Oversee service advisors, technicians, and support staff.
• Drive service department sales, profitability, and efficiency.
• Monitor KPIs including labor gross, hours per RO, and customer satisfaction.
• Ensure high levels of customer service and CSI performance.
• Manage scheduling, workflow, and repair order processes.
• Handle customer concerns, escalations, and retention.
• Work closely with parts and sales departments to maximize performance.

Skills

Leadership

Team management

Customer service

KPIs

Profitability

Job description

CarGuys Inc. seeks an experienced Automotive Service Manager / Service Director to join its nationwide network. You will lead a high-performing service department, drive profitability, and elevate customer satisfaction across dealerships and groups in the U.S. and Canada.

The role offers top pay, performance bonuses, and clear career paths into service director or fixed ops leadership, with modern facilities and strong backbone in operations.