SERVICE ADVISOR

Crossroads Chevrolet; Mount Hope (WV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive earning potential

Job summary

Beckley Chevrolet in Mount Hope, WV is seeking an experienced Automotive Service Advisor to join our Fixed Operations team. We are hiring a seasoned professional who can deliver exceptional customer service, drive department revenue, and achieve strong customer satisfaction results.

This is a non-entry level role requiring proven dealership service operations knowledge, customer relations skills, and a track record of producing results in a busy service drive.

Qualifications

• Prior automotive dealership Service Advisor experience REQUIRED.
• Proven ability to sell maintenance, repairs, and recommended services.
• Strong understanding of automotive service operations and repair processes.
• Excellent communication, organization, and customer service skills.
• Ability to manage a high-volume service drive efficiently.
• Experience presenting repair estimates, handling objections, and closing service sales.
• Strong follow-up skills and a commitment to customer retention.
• Ability to work closely with technicians, parts personnel, and management.
• A competitive, results-driven mindset with a strong work ethic.
• GM/Chevrolet dealership experience preferred.

Responsibilities

• Greet customers professionally and accurately document service concerns.
• Perform thorough vehicle walkarounds and identify service opportunities.
• Present and sell manufacturer-recommended maintenance and repairs.
• Maintain consistent communication with customers throughout the repair process.
• Maximize hours per repair order, effective labor rate, and customer-pay sales while maintaining customer trust.
• Ensure accurate repair orders, estimates, and timely customer updates.
• Build long-term customer relationships that generate repeat and referral business.
• Consistently achieve individual sales, productivity, and customer satisfaction objectives.

Skills

Customer service

Sales experience

Communication

Organization

Job description

NOW HIRING: EXPERIENCED AUTOMOTIVE Service Advisor

Beckley Chevrolet | Mount Hope, WV

We're looking for a proven Service Advisor who knows how to deliver exceptional customer service, drive service department revenue, and get results!

Beckley Chevrolet is seeking a seasoned, highly motivated Automotive Service Advisor to join our growing Fixed Operations team.

This is NOT an entry-level position. We are looking for an experienced professional who understands dealership service operations, knows how to build customer relationships, and has a proven track record of producing strong sales and customer satisfaction results.

If you're a top-performing Service Advisor looking for an opportunity to take your career to the next level, we want to talk to you!

What We're Looking For

• Prior automotive dealership Service Advisor experience REQUIRED.

• Proven ability to sell maintenance, repairs, and recommended services.

• Strong understanding of automotive service operations and repair processes.

• Excellent communication, organization, and customer service skills.

• Ability to manage a high-volume service drive efficiently.

• Experience presenting repair estimates, handling objections, and closing service sales.

• Strong follow-up skills and a commitment to customer retention.

• Ability to work closely with technicians, parts personnel, and management.

• A competitive, results-driven mindset with a strong work ethic.

• GM/Chevrolet dealership experience preferred.

Key Responsibilities

• Greet customers professionally and accurately document service concerns.

• Perform thorough vehicle walkarounds and identify service opportunities.

• Present and sell manufacturer-recommended maintenance and repairs.

• Maintain consistent communication with customers throughout the repair process.

• Maximize hours per repair order, effective labor rate, and customer-pay sales while maintaining customer trust.

• Ensure accurate repair orders, estimates, and timely customer updates.

• Build long-term customer relationships that generate repeat and referral business.

• Consistently achieve individual sales, productivity, and customer satisfaction objectives.

What We Offer

• Competitive, performance-driven earning potential.

• Opportunity to earn based on your production and results.

• Established Chevrolet dealership with opportunities for growth.

• Supportive management team focused on success.

• Professional work environment.

• Opportunity to build a long-term career with a growing dealership.

Who Will Succeed Here?

We want someone who takes ownership of their performance, understands that service advising is both a customer service and sales profession, and knows how to turn a busy service drive into a profitable, well-run operation.

We're not looking for someone who simply writes repair orders. We're looking for a professional who can SELL SERVICE, BUILD TRUST, and PRODUCE RESULTS.

Beckley Chevrolet is an Equal Opportunity Employer.