Senior Auto Service Advisor: Build Trust & Sell Service

Mills Auto Group; Mount Hope (WV); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive earnings potential

Performance-based pay

Growth opportunities

Supportive management

Professional work environment

Long-term career with a growing dealer

Zusammenfassung

Beckley Chevrolet in Mount Hope, WV seeks an experienced Automotive Service Advisor to join our Fixed Operations team. This role focuses on selling maintenance and repairs, building trust with customers, and driving service department revenue.

We require proven dealership experience, strong communication, and the ability to manage a busy service drive while meeting sales and customer-satisfaction goals. Excellent career growth potential within a growing Chevrolet dealership.

Qualifikationen

• Prior automotive dealership Service Advisor experience REQUIRED.
• Proven ability to sell maintenance, repairs, and recommended services.
• Strong understanding of automotive service operations and repair processes.
• Excellent communication, organization, and customer service skills.
• Ability to manage a high-volume service drive efficiently.
• Experience presenting repair estimates, handling objections, and closing service sales.
• Strong follow-up skills and a commitment to customer retention.
• Ability to work closely with technicians, parts personnel, and management.
• A competitive, results-driven mindset with a strong work ethic.
• GM/Chevrolet dealership experience preferred.

Aufgaben

• Greet customers professionally and accurately document service concerns.
• Perform thorough vehicle walkarounds and identify service opportunities.
• Present and sell manufacturer-recommended maintenance and repairs.
• Maintain consistent communication with customers throughout the repair process.
• Maximize hours per repair order, effective labor rate, and customer-pay sales while maintaining customer trust.
• Ensure accurate repair orders, estimates, and timely customer updates.
• Build long-term customer relationships that generate repeat and referral business.
• Consistently achieve individual sales, productivity, and customer satisfaction objectives.

Kenntnisse

Automotive service advisor experience

Customer communication

Customer service

Sales ability

Walkaround inspection

Jobbeschreibung

Beckley Chevrolet in Mount Hope, WV seeks an experienced Automotive Service Advisor to join our Fixed Operations team. This role focuses on selling maintenance and repairs, building trust with customers, and driving service department revenue.

We require proven dealership experience, strong communication, and the ability to manage a busy service drive while meeting sales and customer-satisfaction goals. Excellent career growth potential within a growing Chevrolet dealership.