Senior Automotive Service Advisor: Customer-Focused Growth

Chrysler Dodge Jeep Ram & Hyundai of Seattle; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Medical / Dental / Vision insurance

Life insurance

Job summary

Seattle Jeep Hyundai is seeking an Experienced Service Advisor to act as the primary point of contact for customers, ensuring a smooth, transparent service experience and high satisfaction. You’ll greet customers, explain maintenance options, and coordinate with technicians to manage workflow from intake to delivery.

The ideal candidate has strong interpersonal and communication skills, experience with upselling, and a track record of collaborating with technicians to optimize service

Qualifications

• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Familiarity with upselling techniques and value-based service recommendations.
• Experience collaborating with technicians to ensure efficient workflow from intake to delivery.

Responsibilities

• Greet customers warmly, listen actively, and accurately assess their service needs.
• Provide clear explanations of recommended and required maintenance, repairs, and tire services.
• Identify and communicate additional services based on vehicle condition, mileage, condition, and manufacturer requirements.
• Create and transmit repair orders to technicians, ensuring accuracy and efficiency.
• Maintain consistent updates regarding repair status, timelines, and costs.
• Process payments accurately while following dealership cash-handling procedures.
• Achieve and maintain customer satisfaction scores above the national average.
• Maintain a clean, professional, and customer-ready service environment.

Skills

Interpersonal communication

Rapport building

Upselling techniques

Collaboration with technicians

Tools

DealerTrack

Xtime

Job description

Seattle Jeep Hyundai is seeking an Experienced Service Advisor to act as the primary point of contact for customers, ensuring a smooth, transparent service experience and high satisfaction. You’ll greet customers, explain maintenance options, and coordinate with technicians to manage workflow from intake to delivery.

The ideal candidate has strong interpersonal and communication skills, experience with upselling, and a track record of collaborating with technicians to optimize service