Service Advisor

Casey Toyota; Williamsburg (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Medical, dental & vision

401(k) with company contribution

Disability coverage

Employee perks & discounts

Job summary

Casey Auto Group in Williamsburg, VA is seeking an experienced Automotive Service Advisor to bridge customers and technicians. You will guide vehicle service from start to finish, delivering five-star service while working with American and import lines.

Join a family-owned company with growth potential, a collaborative environment, and a commitment to employee development. This role emphasizes hands-on automotive work and customer excellence.

Qualifications

• Proven expertise as an automotive service advisor.
• Ability to lead and collaborate with team members.
• Strong track record of delivering exceptional customer satisfaction.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage service orders and workshop workflow to ensure timely, courteous service.
• Provide concierge-level support for in-person and phone inquiries.
• Allocate workload among technicians to maximize daily productivity.
• Explain diagnoses, warranties, services, and repairs clearly to customers.
• Maintain customer satisfaction scores in line with company standards.
• Assist with diagnostics, parts ordering, and warranty claim processes.
• Collaborate with leadership to develop the service team.

Skills

Service advisor experience

Leadership

Customer service

Communication

Time management

Job description

Experienced Automotive Service Advisor wanted at Casey Toyota!

Are you a skilled service advisor with a passion for the automotive world? Casey Auto Group is a family-owned business with over 60 years of excellence serving customers in the local area, and we are seeking an experienced service advisor to join our team.

In this role, you will serve as the crucial bridge between our valued customers and our expert technicians, all while building a stable, highly rewarding career working with top-tier American and import vehicle lines—from everyday drivers to high-end luxury models.

Why You'll Love Working with Us:

• Be a Customer Champion: Guide customers through their vehicle's needs, turning routine maintenance and repairs into a reassuring, five-star experience.
• Supportive Environment: Be part of a family-owned and operated company with a supportive team culture across multiple locations.
• Stability: Enjoy the security of a long-standing company in an industry that is always in demand.
• Opportunities for Growth: We invest in our people. Starting as a Service Advisor can open doors to leadership, management, or other roles.
• Immerse Yourself in Your Passion: Work hands-on with incredible automotive technology every single day.

What You'll Do:

As the face of our service department, you will orchestrate a seamless customer journey by:

• Managing the Drive Lane: Overseeing service orders and workflow to ensure prompt, courteous, and efficient service.
• Delivering Concierge Support: Handling all in-person and phone inquiries with professionalism and care.
• Optimizing Efficiency: Distributing work effectively among technicians to maximize daily shop productivity.
• Consulting & Communicating: Explaining mechanical diagnoses, warranties, services, and repairs clearly to customers.
• Driving Quality: Maintaining customer satisfaction scores at or above company standards.
• Streamlining Operations: Assisting with vehicle diagnostics, ordering parts, and overseeing warranty claims.
• Collaborating on Leadership: Partnering with upper management on team development within the service department.

What We're Looking For:

We are seeking an energetic, professional, service-oriented individual who thrives in a fast-paced environment.

• Experience: Proven expertise as an automotive service advisor.
• Leadership Skills: A demonstrated ability to manage, guide, and collaborate with others.
• Customer-First Track Record: A strong history of delivering exceptional customer satisfaction results.
• Top-Tier Communication: An organized, friendly personality with fantastic interpersonal skills.
• Independence: Strong time management skills and the ability to excel with minimal supervision.
• Professional Presentation: A professional, well-groomed personal appearance.
• Requirements: Must be at least 18 years of age with a valid driver’s license and a good driving record.

Benefits:

At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:

• Competitive Pay and weekly paychecks
• Professional Development: Ongoing training and career advancement opportunities
• Comprehensive Benefits:
  • Medical, Dental, and Vision Insurance
  • FSA/HSA/LPFSA
  • Prescription drug coverage
  • HealthJoy App- company paid healthcare navigation tool
  • Employee Assistance Program
  • 401(k) with company contribution upon eligibility
  • Short- and Long-Term Disability
  • Legal Resources coverage & ID Protection
• Work-Life Balance:
  • Vacation & Holiday pay
• Employee Perks:
  • Employee referral bonus programs
  • Employee parts & service discounts
  • Discounted gym memberships to OneLife & YMCA

Casey Auto Group is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.