Senior Automotive Parts Specialist & Tech Advisor

NAPA Auto Parts; Grass Valley (CA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

GPC, operating the Napa Auto Parts storefront, seeks a Senior Store Pro in Grass Valley to deliver expert automotive parts service across in-store and dealer channels. You will identify parts, source solutions, and assist customers with product questions, warranties, and sales programs.

Join a busy store team focused on accuracy, efficiency, and customer satisfaction, with hands-on involvement in inventory, deliveries, and store operations.

Qualifications

• High School Diploma or equivalent required.
• Strong communication, interpersonal, and organizational skills are essential.
• Ability to accurately identify part numbers and product codes.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and inventory records.
• Utilize delivery management systems to coordinate and dispatch deliveries.

Skills

Strong communication

Interpersonal skills

Organizational skills

Customer-focused mindset

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

GPC, operating the Napa Auto Parts storefront, seeks a Senior Store Pro in Grass Valley to deliver expert automotive parts service across in-store and dealer channels. You will identify parts, source solutions, and assist customers with product questions, warranties, and sales programs.

Join a busy store team focused on accuracy, efficiency, and customer satisfaction, with hands-on involvement in inventory, deliveries, and store operations.