Automotive Parts & Customer Service Specialist

Genuine Parts Company; Stockton (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Genuine Parts Company – NAPA Store in Stockton, CA is seeking a Store Pro to assist customers with automotive parts and provide accurate solutions, delivering a consistently positive experience in a fast-paced retail environment.

You will use POS and inventory/catalog tools, collaborate with the warehouse and wholesale teams, coordinate deliveries, and support inventory control to drive store performance and customer loyalty. This role offers a clear growth path within the GPC/NAPA network.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and tech systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries using delivery management systems and prepare orders.
• Perform housekeeping and maintain a safe, welcoming store environment.
• Assist with inventory control and cycle counts to maintain accurate records.
• Contribute to store operations and team support to optimize performance.

Skills

Communication

Customer focus

Problem solving

Willingness to learn

Leadership

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company – NAPA Store in Stockton, CA is seeking a Store Pro to assist customers with automotive parts and provide accurate solutions, delivering a consistently positive experience in a fast-paced retail environment.

You will use POS and inventory/catalog tools, collaborate with the warehouse and wholesale teams, coordinate deliveries, and support inventory control to drive store performance and customer loyalty. This role offers a clear growth path within the GPC/NAPA network.