Senior Automotive Parts Specialist - In-Store & Phone

Genuine Parts Company; Framingham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop channels. You will source parts, advise on technical questions, and uphold product knowledge and policies to drive customer satisfaction.

You will also support inventory, order fulfillment, and logistics, coordinating deliveries while maintaining a safe, professional store environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset in a fast-paced environment.
• Maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Strong communication

Interpersonal skills

Part numbers knowledge

Customer focus

Professional demeanor

Education

High School Diploma

Tools

POS systems

Cataloging tools

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop channels. You will source parts, advise on technical questions, and uphold product knowledge and policies to drive customer satisfaction.

You will also support inventory, order fulfillment, and logistics, coordinating deliveries while maintaining a safe, professional store environment.