Senior Auto Parts Specialist - Customer-Focused Tech Expert

Genuine Parts Company; Town of Hastings (NY); Sur place; USD 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Résumé du poste

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop channels. You will source and identify automotive parts, advise customers on technical questions, and maintain up-to-date product and policy knowledge.

The role supports inventory and store operations, driving customer satisfaction and efficient order fulfillment. It requires strong communication and organizational skills and the ability to operate POS and catalog

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsabilités

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Connaissances

Customer service

Communication skills

Part numbers identification

Organization

Professionalism

Formation

High School Diploma or equivalent

Outils

POS systems

Cataloging tools (e.g., TAMS)

Description du poste

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop channels. You will source and identify automotive parts, advise customers on technical questions, and maintain up-to-date product and policy knowledge.

The role supports inventory and store operations, driving customer satisfaction and efficient order fulfillment. It requires strong communication and organizational skills and the ability to operate POS and catalog