Senior Auto Parts Specialist

Genuine Parts Company; Lebanon (TN); On-site; USD 19,000 - 30,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify and source parts, advise on technical questions, and support inventory, pricing, and store operations with a customer-centric approach.

The role emphasizes product knowledge, teamwork, and adherence to policies. A fast-paced retail environment, with ongoing training and development, awaits the right candidate.

Qualifications

• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset in a fast-paced environment.
• Professionalism under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Coordinate and dispatch deliveries, prepare orders for customers and drivers, and support logistics.

Skills

Communication

Customer focus

Fast-paced work

Professionalism under pressure

Part number identification

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify and source parts, advise on technical questions, and support inventory, pricing, and store operations with a customer-centric approach.

The role emphasizes product knowledge, teamwork, and adherence to policies. A fast-paced retail environment, with ongoing training and development, awaits the right candidate.