Senior Auto Parts Specialist

Genuine Parts Company; Seattle (WA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient customer service across in-store, phone, and dealer shop channels. You will identify parts, source orders, and provide technical guidance while maintaining product knowledge and store policies.

This role emphasizes sales engagement, issue resolution, and timely fulfillment, with leadership in inventory, delivery logistics, and team support within a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset for fast-paced environments.
• Remain professional under pressure.

Responsibilities

• Provide prompt, courteous service to customers in-store, by phone, and in dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, and store policies.
• Handle sales activities including engagement, needs assessment, and demonstrations.
• Resolve issues to ensure customer satisfaction and retention.
• Assist with inventory, stock orders, and reporting discrepancies.
• Coordinate deliveries and manage logistics for timely fulfillment.
• Perform general housekeeping and maintain a safe, welcoming environment.
• Participate in training and continuous development activities.

Skills

Communication skills

Interpersonal skills

Organizational skills

Part number accuracy

Professionalism under pressure

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient customer service across in-store, phone, and dealer shop channels. You will identify parts, source orders, and provide technical guidance while maintaining product knowledge and store policies.

This role emphasizes sales engagement, issue resolution, and timely fulfillment, with leadership in inventory, delivery logistics, and team support within a fast-paced retail environment.