Senior Automotive Diagnostics & Remote Support Analyst
International
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Descrizione del lavoro
International is seeking a Senior Technical Support Analyst to provide expert diagnostic and repair support to our dealer and customer network across Powertrain, Chassis / Electrical, and Vehicle Programming. You will analyze complex issues, document findings, and escalate when needed while improving service information and diagnostics.
Ideal candidates bring hands-on vehicle diagnostics experience, strong communication, and the ability to work with cross-functional teams.
Competenze
- Bachelor's degree with relevant field or 3+ years field service experience.
- Experience with diagnostic and repair support for heavy vehicles.
- Proficient in Windows administration and service software tools.
Mansioni
- Provide diagnostic and repair support to dealers and customers.
- Respond to requests via case files, phone, email or chat, and remote sessions.
- Troubleshoot complex electrical, electronic, software, or system issues.
- Document interactions, findings, and actions in the case management system.
- Escalate unresolved issues to Tier 2 or engineering teams.
- Share feedback to improve diagnostics, schematics, and repair guidance.
- Travel onsite for training or support when needed.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
International is seeking a Senior Technical Support Analyst to provide expert diagnostic and repair support to our dealer and customer network across Powertrain, Chassis / Electrical, and Vehicle Programming. You will analyze complex issues, document findings, and escalate when needed while improving service information and diagnostics.
Ideal candidates bring hands-on vehicle diagnostics experience, strong communication, and the ability to work with cross-functional teams.
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